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12-14-2012 10:25 AM - last edited on 11-24-2014 04:06 AM by Lisa198503
12-14-2012 10:25 AM - last edited on 11-24-2014 04:06 AM by Lisa198503
Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
Hi, please we need help to find out what is causing our rx8640 to crash. This server is online without errors since Feb-2012 but crash occurs when a reboot is issued and then the server generate crash about 3 or 4 times and after that became online without problems.
08:29 Sun Feb 26 2012. Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
I attached the crash file.
Thanks
P.S. This thread has been moved from HP-UX>General to Servers > Integrity. -HP Forum Moderator
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12-14-2012 10:57 AM
12-14-2012 10:57 AM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
MCA indicates a hardware problems.
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12-14-2012 12:41 PM - last edited on 06-24-2021 06:41 AM by Ramya_Heera
12-14-2012 12:41 PM - last edited on 06-24-2021 06:41 AM by Ramya_Heera
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
As Dennis said, MCA (Machine Check end ) usually means a hardware problem somewhere - I don't think anyone on the forums here is going to decode a full crash dump for you (but I guess you never know!), you'll need to get a call logged with HP support for that. They have experts, who in my experience will pinpoint the issue fairly quickly for most panics.
And if you don't have a support contract? Well, now you know why you need one...
I am an HPE Employee
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12-17-2012 07:53 AM
12-17-2012 07:53 AM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
Good Morning,
I'm only following my nose here, and make no claim to read registers, etc. However, crashinfo.txt contains the following.
=======================================
= Global Error Counters / kmem_writes =
=======================================
scsi_bioerrors = 15
scsi_bioerrors_logged = 0
scsi_async_write_bioerrors = 0
scsi_async_write_bioerrors_logged = 0
sd_strategy_bioerrors = 3
sd_strategy_async_write_bioerrors = 0
sd_epowerf_bioerrors = 0
sd_epowerf_async_write_bioerrors = 0
Note: There are scsi_bioerrors !
Please contact HP support referencing CRASHINFO_NOTE_SCSI1.
This confirms the likelihood of a hardware problem that other respondents have noted. Best of luck!
Joe S.
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12-18-2012 01:46 AM
12-18-2012 01:46 AM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
crashinfo is a hp support tool. The right place to interpret it is hp support.
At the beginning of crashinfo output you have:
Note: HP CONFIDENTIAL
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11-21-2014 11:06 PM
11-21-2014 11:06 PM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
Hi,
I also had the same problem with my BL860 server so i got the solution below, Please see this it may help you :
http://expertisenpuru.com/reboot-after-panic-server-rebooted-automatically-in-hp-ux/
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11-22-2014 02:54 PM - edited 12-07-2014 10:02 PM
11-22-2014 02:54 PM - edited 12-07-2014 10:02 PM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
>Please see this it may help you:
Your URL isn't working.
edit:
nslookup can't find your FQDN: www.expertisenpuru.com
Name resolution for the name expertisenpuru.com timed out after none of the configured DNS servers responded.
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12-01-2014 06:32 AM
12-01-2014 06:32 AM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
Its worked for me ...
http://expertisenpuru.com/reboot-after-panic-server-rebooted-automatically-in-hp-ux/
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06-06-2015 03:55 PM
06-06-2015 03:55 PM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
>It worked for me
Yes now it does but not way back then.
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06-08-2015 07:46 AM
06-08-2015 07:46 AM
Re: Help with crashinfo 11.23 Reboot after panic: MCA, IIP:0xe000000000664ae0 IFA:0x0000000000000045
Hi
The link is guding/Leading tocontacting HP Support As it is a hardware related Event.
[Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise]