RX2620 Memory Errors

[rianui]

Hi Gurus,

I have this rx2620 server that has been running on 4GB of memory:
A6746-60001
512MB, DDR266 DIMMs

I removed these and replaced with 8GB of memory:
A6970AX
2GB, DDR,266 ECC DIMMs

The server is now showing the following error in VFP: Fatal System State detected. Check System Event Log (SL) for error messages.
Also when I check the system event logs I get this error:0 SFW 0 0 0x408000DC00E00010 0000000000000000 MEM_RE_CONFIG_IN_PROGRESS
01 Jun 2011 05:11:02
1 SFW 0 *3 0x64800FA000E00030 FFFFFFFF001BFF74 MEM_CHIPSPARE_DEALLOC_RANK
01 Jun 2011 05:11:03
2 SFW *5 0xC14DE5C9E7020050 FF3F4070000F0300 Type-02 0f7000 1011712
01 Jun 2011 05:11:03
3 SFW 0 *7 0xE08000D100E00060 0000000000000000 MEM_NO_MEM_FOUND
01 Jun 2011 05:11:03
4 SFW *5 0xC14DE5C9E7020080 FF3F4070000F0300 Type-02 0f7000 1011712
01 Jun 2011 05:11:03
5 SFW 0 *7 0xF480003700E00090 000000000000000F BOOT_HALT_CELL
01 Jun 2011 05:11:03

If I mix both DIMMs in the correct installation procedure, only the old 512MB DIMMs are detected and the new ones still fail. Is it an incompatibility issue?

Regards,

Rianui

[Torsten.]

Please post this first:


MP:CM> sysrev

[rianui]

Hi Torsten,

[mp0018fe2fd03b] MP:CM> sysrev


SYSREV

Current firmware revisions

MP FW : E.03.28
BMC FW : 04.01
EFI FW : 05.46
System FW : 04.10


Thanks and Regards,

Rianui

[Torsten.]

You should update the firmware first:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=447331&swItem=ux-58103-1&prodNameId=441910&swEnvOID=54&swLang=13&taskId=135&mode=4&idx=1


>> MEM_CHIPSPARE_DEALLOC_RANK

sounds like a connection problem or one failed DIMM, try to reseat the dimms.

Any other messages before this entry?

[rianui]

Hi Torsten,

I have resat the DIMMs several times and swapped them around but I got the same error. I had downloaded the firmware but paused from applying it (thanks for pointing that out). I will apply it the next opportunity I get to the system and update you. Below is most of the output.

19 SFW 2 0xC14DE6043A0201A0 FFFF000A001D0300 Type-02 1d0a00 1903104
01 Jun 2011 09:19:54
20 SFW 0 1 0x5480006300E001B0 0000000000000000 BOOT_START
01 Jun 2011 09:19:55
21 BMC 2 0x204DE6043D0201D0 FFFF006F01050300 Type-02 056f00 356096
01 Jun 2011 09:19:57
22 BMC *3 0x204DE6043D0201E0 FFFF010302050300 Type-02 050301 328449
01 Jun 2011 09:19:57
23 BMC *3 0x204DE6043F0201F0 20265701D8010300 Type-02 010107 65799
01 Jun 2011 09:19:59
24 BMC 2 0x204DE6043F020200 FFFF0108F20D0300 Type-02 0d0801 854017
01 Jun 2011 09:19:59
25 BMC 2 0x204DE6043F020210 FFFF0108F30D0300 Type-02 0d0801 854017
01 Jun 2011 09:19:59
26 BMC 2 0x204DE6043F020220 FFFF006FFA220300 Type-02 226f00 2256640
01 Jun 2011 09:19:59
27 BMC 2 0x204DE6043F020230 FFFF0103FDC00300 Type-02 c00301 12583681
01 Jun 2011 09:19:59
28 BMC *3 0x204DE60440020240 FFFF010B4F090300 Type-02 090b01 592641
01 Jun 2011 09:20:00
29 BMC 2 0x204DE6044E020250 FFFF027000120300 Type-02 127002 1208322
01 Jun 2011 09:20:14
30 BMC 2 0x204DE6044F020260 FFFF00EF41080300 Type-02 08ef00 585472
01 Jun 2011 09:20:15
31 SFW 0 0 0x148002C500E00270 0000000000000000 BOOT_REBOOT
01 Jun 2011 09:20:16
32 SFW 0 0 0x408000DC00E00290 0000000000000000 MEM_RE_CONFIG_IN_PROGRESS
01 Jun 2011 09:20:28
33 SFW 0 *3 0x64800FA000E002B0 FFFFFFFF001AFF74 MEM_CHIPSPARE_DEALLOC_RANK
01 Jun 2011 09:20:29
34 SFW *5 0xC14DE6045D0202D0 FF3F4070000F0300 Type-02 0f7000 1011712
01 Jun 2011 09:20:29
35 SFW 0 *7 0xE08000D100E002E0 0000000000000000 MEM_NO_MEM_FOUND
01 Jun 2011 09:20:29
36 SFW *5 0xC14DE6045D020300 FF3F4070000F0300 Type-02 0f7000 1011712
01 Jun 2011 09:20:29
37 SFW 0 *7 0xF480003700E00310 000000000000000F BOOT_HALT_CELL
01 Jun 2011 09:20:29


Thanks again for your assistance.
Regards,

Rianui

[cnb]

If one of the dimms is bad then you will need another 2GB dimm as they have to be in groups of four, per the service guide.

http://bizsupport.austin.hp.com/bc/docs/support/SupportManual/c01404139/c01404139.pdf

Rgds,

[rianui]

Hi Torsten,

I updated the firmware but still got the memory errors. See the outputs below.


Hi cnb,

Thanks for your response. How do I identify what DIMM is faulty in case that is the issue other than getting another set of DIMMs and doing the elimination method?




[mp0018fe2fd03b] MP:CM> sysrev

SYSREV

Current firmware revisions

MP FW : E.03.32
BMC FW : 04.04
EFI FW : 05.48
System FW : 04.29


# Location|Alert| Encoded Field | Data Field | Keyword / Timestamp
-------------------------------------------------------------------------------
0 BMC 2 0x2000000001020010 1F81A37000120300 Type-02 127003 1208323
00:00:01
1 MP 0 2 0x5E800A7A00E00020 0000000000000000 MP_SELFTEST_RESULT
00:00:13
2 BMC 2 0x200000000D020040 0450A17000120300 Type-02 127001 1208321
00:00:13
3 BMC 2 0x200000000E020050 FFFF027000120300 Type-02 127002 1208322
00:00:14
4 SFW 2 0xC14DE93EF0020060 FFFF000A001D0300 Type-02 1d0a00 1903104
03 Jun 2011 20:07:12
5 SFW 0 1 0x5480006300E00070 0000000000000000 BOOT_START
03 Jun 2011 20:07:12
6 BMC 2 0x204DE93EF3020090 FFFF006F01050300 Type-02 056f00 356096
03 Jun 2011 20:07:15
7 BMC *3 0x204DE93EF30200A0 FFFF010302050300 Type-02 050301 328449
03 Jun 2011 20:07:15
8 BMC 2 0x204DE93EF40200B0 FFFF0108F20D0300 Type-02 0d0801 854017
03 Jun 2011 20:07:16
9 BMC 2 0x204DE93EF40200C0 FFFF0108F30D0300 Type-02 0d0801 854017
03 Jun 2011 20:07:16
10 BMC 2 0x204DE93EF40200D0 FFFF006FFA220300 Type-02 226f00 2256640
03 Jun 2011 20:07:16
11 BMC 2 0x204DE93EF40200E0 FFFF0103FDC00300 Type-02 c00301 12583681
03 Jun 2011 20:07:16
12 BMC 2 0x204DE93EF50200F0 FFFF010B4F090300 Type-02 090b01 592641
03 Jun 2011 20:07:17
13 BMC 2 0x204DE93F09020100 FFFF027000120300 Type-02 127002 1208322
03 Jun 2011 20:07:37
14 BMC 2 0x204DE93F0A020110 FFFF00EF41080300 Type-02 08ef00 585472
03 Jun 2011 20:07:38
15 SFW 2 0xC14DE93F0B020120 FFFF000A001D0300 Type-02 1d0a00 1903104
03 Jun 2011 20:07:39
16 SFW 0 1 0x5480006300E00130 0000000000000000 BOOT_START
03 Jun 2011 20:07:39
17 SFW 0 0 0x408000DC00E00150 0000000000000000 MEM_RE_CONFIG_IN_PROGRESS
03 Jun 2011 20:07:47
18 SFW 0 *3 0x64800FA000E00170 FFFFFFFF001BFF74 MEM_CHIPSPARE_DEALLOC_RANK
03 Jun 2011 20:07:48
19 SFW *5 0xC14DE93F14020190 FF3F4070000F0300 Type-02 0f7000 1011712
03 Jun 2011 20:07:48
20 SFW 0 *7 0xE08000D100E001A0 0000000000000000 MEM_NO_MEM_FOUND
03 Jun 2011 20:07:48
21 SFW *5 0xC14DE93F140201C0 FF3F4070000F0300 Type-02 0f7000 1011712
03 Jun 2011 20:07:48
22 SFW 0 *7 0xF480003700E001D0 000000000000000F BOOT_HALT_CELL
03 Jun 2011 20:07:48

-> This is the last entry in the selected log.

[Torsten. · Accepted solution]

Looks like the DIMM 1B is bad.

[rianui]

Thanks Torsten,
I will work on this and update you as soon as I'm done.

Regards,

Rianui

[rianui]

Hi Torsten,

It's been a while since saying I'd work on the system and get back to you. Happy new year :)

I removed the faulty DIMMs and the system is ok for now. Hopefully replacements will work ok.

Thanks and Regards,

Rianui