RX2620 intermittent Firmware Hang

[Kanata81]

Hi,

I'm Using RX2620 with HP UX OS,

System FW is 3.17

BMC FW is 45.01

I ever read on this forum that 3.17 is had trouble with this intermitent firmware hang,

and it happend also in my system,

There is some random occasion where server canot boot up,

and LED Panel inform that Firmware hang. 

and sometimes server can boot up normally.

And I tried to update firmware to 4.29,

But it is failed general OEM Error #1015 (0x03F7)

Whenever rebooted it has some warning like

Warning [10] : BMC System event log full

Warning [55] : Invalid or inaccesible system ID(s)

Please advise how to solve this problem 

Best regards,

[S_Logan]

Hi,

Please try  the following steps to resolve the issue.

1.Try to reset the BMC via the 'rb' command from the MP>CM> prompt.
2.Reset the system via 'tc' command from the MP>CM> prompt.
3.Reset the system via 'rs' command from the MP>CM> prompt.
4.Pull a/c power cords for 1 minute and then reapply to system.

 MP will post for 30 seconds and then re-establish the connection into the MP. Now boot the system.

if above steps are not resolving the issue, please log a Hardware case with HP.

HTH

Surendar

How to assign KUDOS! Click the STAR!

HP Guided Troubleshooting - www.hp.com/support/hpgt

[Torsten.]

The current version is

System FW 04.29, BMC FW 04.04 and iLO MP FW E.03.32

>> Invalid or inaccesible system ID(s)


This usually happens after a system board replacement, if the product# and serial# values are not valid.

Go to EFi and do

Shell> sysmode service

Shell> sysset

Shell> sysmode admin

Compare the values you get!

[Kanata81]

Does this will resolve Firmware update problem?

Because firmware update always fail adn it error code is OEM #1015 (0x03F7)

Because intermittent power up happened by old firmware,

that I tried to update but failed.

But I will tried to clear BMC log and system ID as your advices,

I hope after BMC log is cleared and system ID is resolved, it is also resolved firmware update.

By the way, this system board hasn't ever replaced.

I didn't know why this system ID error occured.

Best regards,

[S_Logan]

Hi,

The OEM error #1015  means, iIssue while updating system firmware and exit from updating system firmware.

The possible reason for system ID issue is , it  might not be set initial installation phase of the server.

I hope the issue has been resolved after performing the suggested action plan by us.

HTH

Surendar

How to assign KUDOS! Click the STAR!

HP Guided Troubleshooting - www.hp.com/support/hpgt