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RX4640 System Board Replacement

Cody Alldredge
Occasional Visitor

RX4640 System Board Replacement

After changing the system board in our RX4640 we try to do the sysset prodname and get the follow.

Shell> sysset prodname "server rx4640"
Lockword is: 0577A42BD68ED81197153D287302AEF2
Please, enter the password:

Please help!!
8 REPLIES
Phil uk
Honored Contributor

Re: RX4640 System Board Replacement

Hi,
You will need to contact HP in order for them to provide the "answer" to the lockword.
There are specific encrypted tools that only HP have to answer the lockword.
You will then enter the "answer" to the lockword and then be able to change the Product Name.
HTH
Phil
Cody Alldredge
Occasional Visitor

Re: RX4640 System Board Replacement

Here is what I am getting on the boot up after the IO board was replaced.


WARNING AND STOP BOOT INFORMATION

Error[55] : Invalid or inaccessible system ID(s)
Warning[56]: Failure reading CPU SMBUS information rom
Press any key to continue
I am thinking that is what I need to do is change the Serial number in the IO Board
Torsten.
Acclaimed Contributor

Re: RX4640 System Board Replacement

The procedure is here

http://docs.hp.com/en/rp4440-rx4640_upgrade/rp4440-rx4640_upgrade.pdf

page 34

Are you in "service" mode?

The procedure works only with factory new parts.

What gives

Shell> sysset

Hope this helps!
Regards
Torsten.

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Cody Alldredge
Occasional Visitor

Re: RX4640 System Board Replacement

Here is what I see from sysset

Shell> sysset
System Information:
Manufacturer: hp
Product Name: server rx4640
Product Number: A6962A
Secondary Product Number is Identical
Serial number: XXXXXXXX (for your security, I have removed the serial number from your post above - that's information you probably don't want to make publicly available.-- Forum Moderator)
Secondary Serial Number is Valid - Different
UUID: XXXXXXX (Valid)
Secondary UUID is Valid - Different
Product ID: 0x303
mits
Respected Contributor

Re: RX4640 System Board Replacement

It appears to me you installed the IO baseboard (you call it as the system board) that was used for another server before. There is no way you can resolve your problem other than you request an HP CE onsite. HP will not provide you the password for your sysset command operation.
Torsten.
Acclaimed Contributor

Re: RX4640 System Board Replacement

I agree to Mits.
The board is not factory new and has a serial number already set. There is nothing you can do. Call your HP service.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   

Re: RX4640 System Board Replacement

Question:

If one was to remove the battery would this clear and reset the boad back to factory defaults???
Torsten.
Acclaimed Contributor

Re: RX4640 System Board Replacement

No, this is nvram - does not depend on power.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!