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RX7640 - 11.23 - crashing

 
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cpdla
Advisor

RX7640 - 11.23 - crashing

Hi All,

 

I have an RX7640 with 1 x NPAR and 3 x VPARS.

It is crashing regularly and when I try to boot again it fails with can't find boot drive.

Looking at the server I see all 4 drives LED yellow.

and no power to PCI

 

MP log and PS output is attached.

 

power cycling bring back server up for couple minutes then crashes again.

 

Thank you in advance for your help.

4 REPLIES 4
S_Logan
HPE Pro

Re: RX7640 - 11.23 - crashing

Hi,

 

I could see the following in MP:CM>PS log:

 

mpeurouat] MP:CM> ps

Display detailed status of the selected MP bus device.


The following MP bus devices were found:
+---+----+----+-----+-----+-------+-----+
|   |    |    |     |     |       |     |
|   |    |LAN\| Sys |     |  IO   |     |
|Cab| MP |SCSI|Bkpln|Cells|Chassis| BPS |
| # |M  S|0  1|     | 0 1 | 0   1 | 0 1 |
+---+----+----+-----+-----+-------+-----+
| 0 |*  *|   *|  *  | * * | *   * | * * |
+---+----+----+-----+-----+-------+-----+

You may display detailed power and hardware status for the following items:

    T - Cabinet
    S - System Backplane
    G - MP (Core I/O)
    P - IO Chassis
    C - Cell
        Select Device: t

HW status for rx7640 cabinet : FAILURE DETECTED<<<<<<<<<<<<<

Master/Slave failover is Enabled
Power switch is on
Right Door is closed
Top Door is closed
Left Door is closed

Total Power Available 7200 VA
Total Power Needed 2363 VA
Power Redundancy : redundant
Power Viability : viable


 Power Status
---------------+-----+-----+-------+-----+
               |     |     |       |     |
               | Sys |     |  IO   |     |
               |Bkpln|Cells|Chassis| BPS |
               |     | 0 1 | 0   1 | 0 1 |
---------------+-----+-----+-------+-----+
 Populated     |  *  | * * | *   * | * * |
 Enabled       |  *  | * * |       | * * |
 Power OK      |  *  | * * |       | * * |
 Warning/Fault |     |     | *   * |     |<<<<<<<<<<<<<<<<<<<<<<
 Attention LED |     |     |       |     |


 AC Line status:
  Line A0 Present
  Line A1 Present
  Line B0 Present
  Line B1 Present

               -- Press <CR> to continue, or 'Q' to Quit --


SL log:IODISC_IO_CHASSIS_POWER

 

There could be possible power related issue with the IO Chassis of the system.

 

Please attach the following output:

 MP:CM> ps

Display detailed status of the selected MP bus device.


The following MP bus devices were found:
+---+----+----+-----+-----+-------+-----+
|   |    |    |     |     |       |     |
|   |    |LAN\| Sys |     |  IO   |     |
|Cab| MP |SCSI|Bkpln|Cells|Chassis| BPS |
| # |M  S|0  1|     | 0 1 | 0   1 | 0 1 |
+---+----+----+-----+-----+-------+-----+
| 0 |*  *|   *|  *  | * * | *   * | * * |
+---+----+----+-----+-----+-------+-----+

You may display detailed power and hardware status for the following items:

    T - Cabinet
    S - System Backplane
    G - MP (Core I/O)
    P - IO Chassis<<<<<<<<<<<<<<<<<<<
    C - Cell

 

Select Device: P

 

HTH
Surendar
How to assign KUDOS! Click the STAR!

HP Guided Troubleshooting - www.hp.com/support/hpgt

I work for HPE

Accept or Kudo

S_Logan
HPE Pro

Re: RX7640 - 11.23 - crashing

I could see more possiblity of Hardware issue. My suggestion would be contact HP Solution Center/Call center and log a HARDWARE CASE.
HTH
Surendar
How to assign KUDOS! Click the STAR!

HP Guided Troubleshooting - www.hp.com/support/hpgt

I work for HPE

Accept or Kudo

Torsten.
Acclaimed Contributor

Re: RX7640 - 11.23 - crashing

Your latest logs are about 5 weeks old - does the issue remain?

Hope this helps!
Regards
Torsten.

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cpdla
Advisor
Solution

Re: RX7640 - 11.23 - crashing

Replacing the IO card cage seems to have fixed it

Thank you all for your help