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Rx4640 booting problem

 
Mohammed Farhan
Occasional Visitor

Rx4640 booting problem

when i am starting the server only black screen is coming and the cursor is blinking , it is not showing any information of firms BIOS nothing , and the cursor remains the same for ever.
11 REPLIES 11
Michal Kapalka (mikap)
Honored Contributor

Re: Rx4640 booting problem

hi,

connect to the MP console and check in the efi the vga/console output.

mikap
cdemelsl
Advisor

Re: Rx4640 booting problem

Yes.
If you have a an IP address assigned to MP LAN console you can even telnet and connect to it.

if connected you can diagnose from there.

wci
Dennis Handly
Acclaimed Contributor

Re: Rx4640 booting problem

A better forum for Integrity servers is the ITRC forum: Servers > Integrity Servers:
http://forums.itrc.hp.com/service/forums/categoryhome.do?categoryId=275
edwardleung
Visitor

Re: Rx4640 booting problem

Hello,

 

I'm going to install ( for testing ) MS 2008 with this server....

So, how can we boot from DVD room for the installation ?

 

Thanks !

 

Edward.

Holger G
HPE Pro

Re: Rx4640 booting problem

Hi Edward,

 

first of all, and as you might now already as you said installing "for testing", Microsoft Windows Server 2008 seems to be not tested by HP for rx4640 servers. - See also the QuickSpecs: http://h18000.www1.hp.com/products/quickspecs/13577_div/13577_div.HTML

 

However, generally the DVD access on the rx4640 works the following way:

 

Locate the DVD/CD drive:
When hardware (for example, HDD, a USB device, or a DVD-ROM drive) is added to a system
after it has booted to EFI, the EFI Shell environment does not automatically detect the new device.
You must reconnect the device driver for the EFI Shell to recognize the device.
The EFI Shell environment creates default mappings for all the device handles that support a
recognized file system. After you change the system configuration or add a new device, you
must regenerate these mappings.

 

To enable the EFI Shell to detect and access the DVD/CD drive, complete the following steps:

 

1. From the EFI Shell, enter the reconnect –r command.
The reconnect command reconnects one or more drivers from a device, disconnecting all
the drivers from all the devices and then reconnecting them. If you do not specify a device
handle, the reconnect operation is performed on all the handles in the system. If you do
specify a device handle, only the device handle and the devices below it are reconnected.

 

2. From the EFI Shell, enter the map -r command.
The -r option regenerates all the mappings in a system. The EFI Shell displays the device
mapping table, as follows.
fs0 : Acpi(PNP0A03,0)/Pci(2|0)/Ata(Primary,Master)/CDROM(Entry1)
blk0 : Acpi(PNP0A03,1)/Pci(1|0)/Scsi(Pun0,Lun0)
blk1 : Acpi(PNP0A03,0)/Pci(2|0)/Ata(Primary,Master)
blk2 : Acpi(PNP0A03,0)/Pci(2|0)/Ata(Primary,Master)/CDROM(Entry1

 

3. Note the device name of the CD device:
fs0
You use this to explore the contents of the CD or DVD.

 

 

This information is taken from page 31 of the

HP Integrity Servers with Microsoft® Windows Server™ 2003 Smart Setup Guide
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01987791/c01987791.pdf

 

This manual or even the other information on the HP Business Support Center might help you even with other questions.

 

 

Kind Regards

 

Holger

- I work for Hewlett Packard Enterprise -
edwardleung
Visitor

Re: Rx4640 booting problem

Hello,

 

How can we reset the userid/password of MP console on RX4640 server ? Then how to access to efi ?

 

Thanks !

 

Edward.

 

Holger G
HPE Pro

Re: Rx4640 booting problem

Hi Edward,

there is a iLO MP Soft Reset Button which resets the iLO MP values.

See also HP Integrity rx4640 Server User Service Guide - page 103.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01404141/c01404141.pdf


The iLO MP Reset button enables you to reset the iLO MP, and reset the user-specific values to
factory default values. A momentary press causes a soft reset of the iLO MP when the button is
released. A greater than four second press causes a soft reset of the iLO MP upon release; it also
returns user-specific values to factory default values. The following are reset to factory default
values:
• serial terminal baud rate settings
• local user accounts and passwords

See also HP Integrity and HP 9000 iLO MP Operations Guide
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01868331/c01868331.pdf


Once you have MP access, use MP> co command to access the console. Stop boot at EFI.


More info can be found here:
Business Support Center page for HP Integrity rx4640 server manuals:
http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?lang=en&cc=us&taskId=101&prodClassId=-1&contentType=SupportManual&docIndexId=64180&prodTypeId=15351&prodSeriesId=88837

 

 

Kind Regards

 

Holger

- I work for Hewlett Packard Enterprise -
edwardleung
Visitor

Re: Rx4640 booting problem

Hello,

 

Is there HP Smart Setup CD / DVD iso ( download ) for Windows 2008 and RX4640 Server ?

 

Thanks !

 

Edward.

Holger G
HPE Pro

Re: Rx4640 booting problem

Hello Edward,

 

no, there is no HP Smart Setup CD ISO Image for Microsoft Windows Server 2008 and HP Integrity rx4640 Server, as that OS is not supported (see my first response).

 

You can easily check the available downloads for rx4640 here:

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=346361&lang=en&cc=us&taskId=135&prodTypeId=15351&prodSeriesId=88837

 

 

Kind Regards

 

Holger

- I work for Hewlett Packard Enterprise -
edwardleung
Visitor

Re: Rx4640 booting problem

Hello,

 

Can we install MS 2008 without the HP smart setup CD ?

If so, how can we do the thing ?

Thank for your sharing...

 

Edward.

Holger G
HPE Pro

Re: Rx4640 booting problem

Hi Edward,

 

I did not test MS 2008 on rx4640, so I do not know if it works.

You might check the Microsoft web page for any further information on how to use the OS media you have.

 

 

Kind Regards

 

Holger

- I work for Hewlett Packard Enterprise -