Superdome2 error

[kunjuttan]

Hi All,
We are having one Superdome2(ia64 hp Superdome2 16s) server.In this one of the IOX is showing amper LED.The OA syslog is showing thermal error.HP Solution centre also confirmed the thermal error.Now the temperature reduced to normal level.But still the amper led is glowing.Is there any way to remove this.

[Torsten.]

Most likely you need to acknowledge the message in the health repository interface - ask your support for detailed steps.

[kunjuttan]

thanx Trosten.i didnt get you..can you explain..

[Torsten.]

You probably need to tell the system the condition is cleared now.

As a first step do from OA

OA> show hr

OA HR> show indict

OA HR> show deconf



As said, for detailed steps ask your HP support!

[Torsten.]

You should also get the current status, e.g. with

OA> parstatus -i 9/1 -V

OA> parstatus -i 9/2 -V

(for IOX 9)

[mits]

I suggest you double check the current measurement of the IOX temperature.

OA> show iox status

You will see the termal sensor status at the bottom of the output like following.

Thermal Sensor Status:
Locale Status Temp Caution Critical

--------------------------------- ------ -------- ------- --------

IOX Outlet Zone OK 30C/ 86F 37C 39C
IOX Ambient Zone OK 23C/ 73F 37C 39C
IOX Outlet Zone OK 30C/ 86F 37C 39C

[Marc Morin_2 · Accepted solution]

Hello,

This is a known firmware issue for the SD2 IOX enclosures. If the IOX enclosure is indicted, for any reason, and the reason for that indictment is resolved, the IOX enclosure status LED will remain amber.

In order to clear this amber led status on the IOX you will need to restart the OA.

Restarting the OA will force a re-discovery of the entire complex and clear the IOX's LED Status.

The resolution to this problem will be included in an upcoming Superdome2 firmware release.

Regards

Marc Morin
Hewlett-Packard
WTEC Enterprise Server Support

[kunjuttan]

Hi Marc,

thanks for the comment..may I know the steps to reset OA.and is it an online activty..??do we need to shutdown all npars while reseting the oa...
please help..

[Torsten.]

You can reboot the OA while the OS is running, no problem.

[kunjuttan]

Thank you all for your help.Issue has been resolved.