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Where is the problem...

 
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Stephen C. Jackson
Regular Advisor

Where is the problem...

I just received a RX2620 with no memory. The seller said it worked before he removed the memory. I installed some "new" AB397A compatible (4 x 1GB) memory from another supplier, instaled in the 0A, 0B, 1A, & 1B slots. I get a MEM_NO_MEM_FOUND, no memory found, and also a MEM_CHIPSPARE_DEALLOC_RA, dram failure on Dimm XX before it. The front panel lights are system led: flashing red, and the 4 diagnostic LED are: off, green, green, & red. The documentation says the memory fan 2 has failed (it seems to be running).

Any ideas?
Stephen C. Jackson
SCJ Consulting
6 REPLIES 6
Torsten.
Acclaimed Contributor

Re: Where is the problem...

Maybe it isn't compatible?

Hope this helps!
Regards
Torsten.

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Stephen C. Jackson
Regular Advisor

Re: Where is the problem...

The memory I received is labeled "AB397A 4GB kit 1 of 4", which is the model number for 1GB memory for the RX2620.
Stephen C. Jackson
SCJ Consulting
Modris Bremze
Esteemed Contributor

Re: Where is the problem...

Does it say "dram failure on Dimm XX" or there is something useful instead of those two "XX" (e.g. 0A)?
Stephen C. Jackson
Regular Advisor

Re: Where is the problem...

Here are the error logs:

Stephen C. Jackson
SCJ Consulting
Torsten.
Acclaimed Contributor
Solution

Re: Where is the problem...

DRAM failure on DIMM XX, deallocte rank
Logged by: System Firmware 0
Data: Location - Memory (SIMM or DIMM): DIMM Slot 0x1B, Extender 0


Looks like the bad DIMM in 1B cause all 4 DIMMs to be disabled - no memory left.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Stephen C. Jackson
Regular Advisor

Re: Where is the problem...

Thank you.

The memory supplier is doing an exchange.
Stephen C. Jackson
SCJ Consulting