cpu"s failed in cell1 and cell0 on hp integrity rx 7640 server ( EFI SHELL)

[cpu0failed]

Hi,

Can you share the email ID, i will share teh logs.

[S_Logan]

Hi, 

vparload is a vpmon command, this command from the MONITOR prompt

[S_Logan]

Hi ,

i Could see many hardware failure on CPU:

# parstatus -c 0/0 -V <<<<<<<<<<<<<<<<<<<<<<<<<<
[Cell]
Hardware Location : cab0,cell0 <<<<<<<<<<<<<<<<<<<<
Global Cell Number : 0
Actual Usage : Active
Normal Usage : Base
Connected To : cab0,bay0,chassis0
Core Cell Capable : yes
Firmware Revision : 9.48
Failure Usage : Normal
Use On Next Boot : yes
Partition Number : 0
Partition Name : Partition 0 <<<<<<<<<<<<<<<<<
Requested CLM value : 0.0 GB
Allocated CLM value : 0.0 GB
Cell Architecture Type : Itanium(R)-based
CPU Compatibility : CDH-578
Hyperthreading Capable : yes
GSM Capable : yes

[CPU Details]

Type : N/A
Speed : 1418 MHz
CPU Status
=== ======
0 Deconfigured <<<<<<<<<<<<<<
1 Deconfigured<<<<<<<<<<<<<<<
2 OK
3 OK
4 OK
5 OK
6 Absent
7 Absent

CPUs
===========
OK : 4
Deconf : 2 <<<<<<<<<
Max : 8

# parstatus -c 0/1 -V
[Cell]
Hardware Location : cab0,cell1 <<<<<<<<<<<<<<<<<<<<<
Global Cell Number : 1
Actual Usage : Active Core
Normal Usage : Base
Connected To : cab0,bay0,chassis1
Core Cell Capable : yes
Firmware Revision : 9.48
Failure Usage : Normal
Use On Next Boot : yes
Partition Number : 0
Partition Name : Partition 0 <<<<<<<<<<<<<<<<<<<<
Requested CLM value : 0.0 GB
Allocated CLM value : 0.0 GB
Cell Architecture Type : Itanium(R)-based
CPU Compatibility : CDH-578
Hyperthreading Capable : yes
GSM Capable : yes

[CPU Details]

Type : N/A
Speed : 1418 MHz
CPU Status
=== ======
0 Deconfigured <<<<<<<<<<<<<<<<
1 Deconfigured<<<<<<<<<<<<<<<<
2 Deconfigured<<<<<<<<<<<<<<<<
3 Deconfigured<<<<<<<<<<<<<<<<
4 OK
5 OK
6 Deconfigured<<<<<<<<<<<<<<<<
7 Deconfigured <<<<<<<<<<<<<<<<

CPUs
===========
OK : 2 <<<<<<<<<<<<<<<<
Deconf : 6
Max : 8

Please log a Hardware support ticket as suggested earlier.

[S_Logan]

Hi Please find the HPE Support link:

https://www.hpe.com/us/en/support.html

 https://www.hpe.com/us/en/contact-hpe.html

[cpu0failed]

Hi,

Yes from mon> prompt.

mon>vparlaod -all

[S_Logan]

Hi ,

I recommend you to  log a Hardware Support Ticket:

 https://www.hpe.com/us/en/contact-hpe.html

Hardware Support will analyse the hardware logs and help you to remove/replace the part if reqd.

[cpu0failed]

Hi,

it is showing deconfigured, please suggest how to proceed further,

[S_Logan]

Hi ,

Please don't delay, I recommend you to  log a Hardware Support Ticket: 

 https://www.hpe.com/us/en/contact-hpe.html

[jsm6]

Hi,

As suggested earlier, the only option you could try is to re-enable the de-configured cpu's from EFI shell.

https://support.hpe.com/hpsc/doc/public/display?docId=emr_na-c01052518

Note : If Cpu's are deconfigured due to Hardware fault, then this would fail and you would need to log HW support ticket with HPE for replacement.