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help! superdome 64b daily get event 100241 A Corrected Platform Error was reported crossbar

 
izhiqiang
Occasional Contributor

help! superdome 64b daily get event 100241 A Corrected Platform Error was reported crossbar

superdome 64b

after replace the BPB (cabinet 1 bay1)

daily get two event log :

 

 I can not find which M-link cable or backupplane failed in the log detail

 

what can  I do?  why the log detail not have useful info ? How can i decode the failed part?

 

very thanks!

 

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Wed May 21 08:04:43 2014

nx-shj1 sent Event Monitor notification information:

/system/events/cpe/cperrors is >= 1.
Its current value is SERIOUS(4).



Event data from monitor:

Event Time..........: Wed May 21 08:04:43 2014
Severity............: SERIOUS
Monitor.............: cpe_em
Event #.............: 100241
System..............: db1

Summary:

     A Corrected Platform Error was reported.

Description of Error:

     A platform error was detected by the firmware/hardware, and corrected by
     using a spare channel. The error occurred between the crossbar
     controller and the backplane. More information is available in the Event
     Details section of this event.

Probable Cause / Recommended Action:

     

Additional Event Data&colon;  
     System IP Address...: 51.64.0.83
     Event Id............: 1002411920140521080443
     Monitor Version.....: C.07.01.06
     Event Class.........: CPE
     Client Configuration File............: 
     /var/stm/config/tools/monitor/default_cpe_em.clcfg
     Client Configuration File Version....: A.01.00
          Qualification criteria met.
               Number of events: 1
     Associated OS error log entry id(s)
          None
     Additional System Data&colon; 
          System Model Number.............: ia64 hp superdome server SD64B
          EMS Version.....................: A.04.20
          STM Version.....................: NA
          OS Version......................: B.11.31
          System Serial Number............: SGH5043068
     Latest information on this event:
          http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=4191511&prodTypeId=18964&objectID=c02065149#e100241


v-v-v-v-v-v-v-v-v-v-v-v-v    D  E  T  A  I  L  S     v-v-v-v-v-v-v-v-v-v-v-v-v   

Cell Number          : 0

Error Details:

     Additional information on this event can be obtained from evweb
     logviewer (Refer SFM User Guide) with the following log id: 10638



>---------- End Event Monitoring Service Event Notification ----------<

>------------ Event Monitoring Service Event Notification ------------<

Notification Time: Wed May 21 08:04:44 2014

nx-shj1 sent Event Monitor notification information:

/system/events/cpe/cperrors is >= 1.
Its current value is SERIOUS(4).



Event data from monitor:

Event Time..........: Wed May 21 08:04:44 2014
Severity............: SERIOUS
Monitor.............: cpe_em
Event #.............: 100243
System..............: db1
Summary:

     A Corrected Platform Error was reported.

Description of Error:

     A platform error was detected by the firmware/hardware, and corrected by
     using a spare channel. The error occurred between the crossbar chips on
     the backplane(s). More information is available in the Event Details
     section of this event.

Probable Cause / Recommended Action:

     

Additional Event Data&colon;  
     System IP Address...: 51.64.0.83
     Event Id............: 1002432020140521080443
     Monitor Version.....: C.07.01.06
     Event Class.........: CPE
     Client Configuration File............: 
     /var/stm/config/tools/monitor/default_cpe_em.clcfg
     Client Configuration File Version....: A.01.00
          Qualification criteria met.
               Number of events: 1
     Associated OS error log entry id(s)
          None
     Additional System Data&colon; 
          System Model Number.............: ia64 hp superdome server SD64B
          EMS Version.....................: A.04.20
          STM Version.....................: NA
          OS Version......................: B.11.31
          System Serial Number............: SGH5043068
     Latest information on this event:
          http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=4191511&prodTypeId=18964&objectID=c02065149#e100243


v-v-v-v-v-v-v-v-v-v-v-v-v    D  E  T  A  I  L  S     v-v-v-v-v-v-v-v-v-v-v-v-v   

Cell Number          : 0

Error Details:

     Additional information on this event can be obtained from evweb
     logviewer (Refer SFM User Guide) with the following log id: 10638



>---------- End Event Monitoring Service Event Notification ----------<  


P.S. This thread has been moved from HP 9000 to Integrity Servers. -HP Forum Moderator

2 REPLIES 2
Robert_Jewell
Honored Contributor

Re: help! superdome 64b daily get event 100241 A Corrected Platform Error was reported crossbar

The Superdome B, or sx2000 Superdome, uses M-link cables to communicate across cabinets in a dual-cabinet configuration.  It is possible that when the BPB was replaced, one of these cables was jogged loose or just wiggled enough to cause a problem.   The M-link connections consist of 12 large cables that connect to each backplane.  Each connector has an ID.  I have attached a picture showing those connector locations and IDs.

 

sd2-bkpl.jpg

 

First, I would review the MP event logs for more details and perhaps you can determine the connection ID's involved (perhaps not even related to the m-link connections).   if you can find something it may be worth trying to reseat those connections.  However, you will need to bring down and power off all of the partitions to do this :(  If you cant determine the connector ID, then just reseat all of them.

 

-Bob

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izhuzhu
Occasional Advisor

Re: help! superdome 64b daily get event 100241 A Corrected Platform Error was reported crossbar

the EVENT log  say that

Error enabling the local XBC routes.

Data field: [31:0] - error status from WriteRouteEnable

[39:32] - XBC ID

[51:44] - XBC port number

what e-link port had error