rx-1600 shows no disk installed

[Enrique Verdes]

I'm tring to install HP-UX 11i v3 on a rx1600. Using network install from another server with ignite-ux goes fine, untill when reaching install menu and it shows no disk.

The server has an Ultra 320 parallel scsi. The diagnostics shows the controller and it seems to be o.k.

I tried other disks with the same result, so it seems to be a problem between controller and disk but don't know how I can diagnose or solve the problem.

Any help or direction will be very apreciated.

[Torsten.]

Could you please send the output of

EFI> info all
EFI> devices

Let's see if the server can see the disks.

[Enrique Verdes]

Thanks Torsten,
this is the info all output, with 1GB usb pendrive attached to get the info out of the system, because I have no remote access:

SYSTEM INFORMATION

Date/Time: Jan 24, 1998 20:05:54 (19:98:01:24:20:05:54)
Manufacturer: hp
Product Name: server rx1600
Product Number: AB218A
Serial Number: USE4426BDT
UUID: 20B229CF-DEAC-11D8-8738-0369047BD8F3
System Bus Frequency: 200 MHz

PROCESSOR MODULE INFORMATION

# of L3 L4 Family/
CPU Logical Cache Cache Model Processor
Module CPUs Speed Size Size (hex.) Rev State
------ ------- -------- ------ ------ ------- --- ------------
0 1 1 GHz 1.5 MB None 1F/01 B1 Active


MEMORY INFORMATION

---- DIMM A ----- ---- DIMM B -----
DIMM Current DIMM Current
--- ------ ---------- ------ ----------
0 256MB Active 256MB Active
1 256MB Active 256MB Active
2 ---- ----
3 ---- ----

Active Memory : 1024 MB
Installed Memory : 1024 MB


I/O INFORMATION


BOOTABLE DEVICES

Order Media Type Path
----- ---------- ---------------------------------------
1 HARDDRIVE Acpi(HWP0002,0)/Pci(1|1)/Usb(0, 0)/HD(Part1,Sig00000000)




Seg Bus Dev Fnc Vendor Device Slot
# # # # ID ID # Path
--- --- --- --- ------ ------ --- -----------
00 00 01 00 0x1033 0x0035 XX Acpi(HWP0002,0)/Pci(1|0)
00 00 01 01 0x1033 0x0035 XX Acpi(HWP0002,0)/Pci(1|1)
00 00 01 02 0x1033 0x00E0 XX Acpi(HWP0002,0)/Pci(1|2)
00 00 02 00 0x1095 0x0649 XX Acpi(HWP0002,0)/Pci(2|0)
00 00 03 00 0x8086 0x1229 XX Acpi(HWP0002,0)/Pci(3|0)
00 20 01 00 0x1000 0x0030 XX Acpi(HWP0002,100)/Pci(1|0)
00 20 01 01 0x1000 0x0030 XX Acpi(HWP0002,100)/Pci(1|1)
00 20 02 00 0x14E4 0x1645 XX Acpi(HWP0002,100)/Pci(2|0)



Fast initialization: Enabled
System Wake-On-LAN: Enabled

BOOT INFORMATION

Monarch CPU:

Current Preferred
Monarch Monarch
CPU CPU
Module/ Module/
Logical Logical Warnings
------- --------- --------
0/0 0/0

AutoBoot: ON - Timeout is : 7 sec

Boottest:

BOOTTEST Settings Default Variable

OS is not speedy boot aware.

Selftest Setting
--------- --------------
early_cpu Run this test
late_cpu Run this test
platform Run this test
chipset Run this test
io_hw Run this test
mem_init Run this test
mem_test Run this test

LAN Address Information:

LAN Address Path
----------------- ----------------------------------------
Mac(00306E4C1448) Acpi(HWP0002,0)/Pci(3|0)/Mac(00306E4C1448)
*Mac(00306E4C1449) Acpi(HWP0002,100)/Pci(2|0)/Mac(00306E4C1449)


FIRMWARE INFORMATION


System Firmware Revision: 4.27 [4720]
PAL_A: 7.31/5.37
PAL_B: 5.72
EFI Spec: 1.10
EFI Intel Drop: 14.62
EFI Build: 5.48
SAL Spec: 3.01
SAL_A: 2.00
SAL_B: 4.27
POSSE: 0.20
ACPI: 7.00
SMBIOS: 2.3.2a
BMC Revision: 4.01
IPMI: 1.00
Management Processor Revision: ÿÿÿÿÿÿÿÿ
Updatable EFI Drivers:
Floating-Point Software Assistance Handler: 00000118
LSI Logic Ultra320 SCSI Driver: 01050200
Broadcom Gigabit Ethernet Driver: 0007000A
SCSI Bus Driver: 00000021
SCSI Tape Driver: 00000020
Intel(R) PRO/1000 Ethernet Driver: 00002160
Usb Ohci Driver: 00000033
USB Bus Driver: 00000014
USB Bot Mass Storage Driver: 00000014
Generic USB Mass Storage Driver: 00000015

WARNING AND STOP BOOT INFORMATION

Warning[10]: BMC System Event Log is full

CHIP REVISION INFORMATION

Chip Logical Device Chip
Type ID ID Revision
------------------- ------- ------ --------
Memory Controller 0 122b 0023
Root Bridge 0 1229 0023
Host Bridge 0000 122e 0032
Host Bridge 0001 122e 0032
Host Bridge 0002 122e 0032
Host Bridge 0004 122e 0032
Other Bridge 0 0 0002
Other Bridge 0 0 0007
Baseboard MC 0 0 0401

This is the devices output:
ÿþC T D
T Y C I
R P F A
L E G G #P #D #C Device Name
== = = = == == == =============================================================
0D R - - - 1 5 Acpi(HWP0002,0)
0E R - - - 1 3 Acpi(HWP0002,100)
0F R - - - 1 - Acpi(HWP0002,200)
10 R - - - 1 - Acpi(HWP0002,400)
14 B - - 1 2 1 Usb Open Host Controller
15 B - - 1 2 1 Usb Open Host Controller
16 D - - 1 - - Acpi(HWP0002,0)/Pci(1|2)
17 D X X 1 1 - PCI IDE/ATAPI Controller
18 B - - 1 1 1 Acpi(HWP0002,0)/Pci(3|0)
19 D X X 1 2 - LSI Logic Ultra320 SCSI Controller
1A D X X 1 2 - LSI Logic Ultra320 SCSI Controller
1B B X X 1 1 1 Acpi(HWP0002,100)/Pci(2|0)
2B D - - 1 - - Primary Standard Error Device
2C D - - 1 - - Primary Console Input Device
2D D - - 1 - - Primary Console Output Device
32 R - - - 1 1 Acpi(PNP0501,0)
33 B - - 1 1 1 16550 Serial UART
34 B - - 1 5 3 VT-100+ Serial Console
35 D - - 1 3 - Usb Bot Mass Storage
36 B - - 1 4 1 Usb Bot Mass Storage
48 D - - 1 3 - Acpi(HWP0002,0)/Pci(3|0)/Mac(00306E4C1448)
49 D X X 1 3 - Broadcom NetXtreme Gigabit Ethernet (BCM5701)
86 D - - 1 2 - FAT File System [FAT32] 961 MB

Hope this helps to troubleshoot the issue.

[Torsten. · Accepted solution]

2 problems:

I can't see a disk - the server too.

Are the disks internal?

you have only 1GB memory - 11.31 requires 1.5 GB minimum.

[Enrique Verdes]

The disk is pluggable, is attached to an scsi slot in the front of the server.

About the memmory issue, I tried to install with 512 MB (the default configuration) and installation failed telling me it needs 900 MB to run. As far as I could get in the installation process, memory is not an issue.

I ran ODE tests and controller seems to be OK, the disk is firmly attached and everything seems to be OK. Can't figure what's happening.

[Torsten.]

Does the ODE mapper show the disk?

[Torsten.]

During the selftest/booting to the start menu the system should also list devices like this:

Loading 'SysROM:Floating-Point Software Assistance Handler'...
-- 'SysROM:Floating-Point Software Assistance Handler' returned Success
1 0 0x00020B 0x0000000000000006 EFI Launching Boot Manager
0 0 0x0015B2 0x0000000026798738 boot time event
Scsi(Pun1,Lun0) HP 36.4GMAP3367NC HPC6 ( 80 MBytes/sec)
Scsi(Pun1,Lun0) HP C7438A V312 ( 40 MBytes/sec)


Does it list the HDD?

[Enrique Verdes]

No, nothing about a disk.

I tried with various disks with no success, so there's no problem with the disk. I also tried using the other slot (there are two on the front of the server) with the same result.

The wires and connections look good.

When I changed disks, the status led of the disk blinked during boot only the first time the disk is attached, after the firs time lights never blinked again.

[Enrique Verdes]

No solution.