rx 7620 server booting message error

[wali chabi]

Hi all,

I need your assistance please for the following request: one of our customers (Diamond Bank) has one server rx7620 with a single partition and 2 internal disks. He needs to add 2 additional disks and set RAID1 configuration on the 4 disks (2 disks mirrored on the 2 other disks) and install HP-UX 11.23.

Only the Primary MP core I/O board set (MP/SCSI slot 1 and Lan/SCSI slot 8, chassis 1) was installed on the server

However, without the secondary MP/SCSI board, only two internal disks can be accessed.

To activate 4 internal disks we need to install 2 Core I/O.

Today I installed the second Core I/O board set (MP/SCSI slot 0 and Lan/SCSI slot 1, chassis 0), and then the 2 new disks 146 GB

I launched the server and I had this error (Booting screen.txt attached):



MCA EVENT occurred : SAL error processing



Logging XBC Errors ....

Size of XBC Errors : 0x0

Complete

Finish the Error Event Logging ....

Complete

Flush the cpu cache ....

Complete

ReEnabling CPU Poison Check ....

Complete



Unable to handoff: OS_MCA handler not registered.



sequencer: The MCA was NOT corrected. A cold boot is required.



Then Attention Led Blinking Orange

Fault led Blinking Red



Thank you for your help and I attached also some information from MP (Rx7620 Diamond bank information.txt), I wish it can help,

My problem now I can’t get the 10 seconds to interrupt the boot and log in EFI to install hpux 11.23 from the dvd.

[Torsten.]

Do you have 2 cells installed?

You need 2 cells and 2 sets of core I/O.

Regarding the boot interruption:

Perhaps the boot delay is set to 0 sec.

Easy method: Pull the boot disks. The system won't find a boot device and will get into EFI.


BTW, no attachement ...

[wali chabi]

Thank you for your reply,

yes i do have 2 cells , and after installing the second core I/O and the 3rd and 4th disk , the problem appear,
i attached the server information getting from MP,

i will try now to pull up the disks and hope it will work

[Torsten.]

Is the second cell new too?

Please post "cp" "io" and "sysrev" from MP.

[wali chabi]

thank you for your reply

no the cell 0 and 1 are not new, they was installed before.
attached the required information,
but i added the pe for the cell 1 where i get an error

thank you
Wali

[Torsten.]

The cards have different firmware - this could be a problem too:

Core IO
Primary: A.007.008
Event Dict. : 1.015
Secondary: A.008.005
Event Dict. : 1.020

Did you insert the MP with power on?

[wali chabi]

hi,

no i inserted the mp with power off.
you are genius :)
i unplugged the core I/O from the server.but i had the same message, so what i did is i replaced the slot where the LAN/SCSI was installed by a network card , so the server did not search for the core LAN/SCSI firmware.
and the problem is solved.
now how can i install it again to activate the 4 disks without getting a problem?

[Torsten.]

Don't get me wrong.
It is better to insert the new MP when power is on (OS down), because that way they can synchronize their settings, e.g. the complex profile.

Consider to get the firmware updated, this will probably help.

[wali chabi]

now there is no operating system on the server,can i use the smart start CD to make the firmware updated?
Thank you again

[Torsten.]

No.

There is a special process to update the firmware of this server.

You will find the package on

http://www.hp.com/go/bsc

But be carefull, if you not follow all the instructions, you can seriously damage your system.

In case of any doubt contact HP support.