Integrity Servers
cancel
Showing results for 
Search instead for 
Did you mean: 

rx 7620 server booting message error

 
wali chabi
Frequent Advisor

rx 7620 server booting message error

Hi all,

I need your assistance please for the following request: one of our customers (Diamond Bank) has one server rx7620 with a single partition and 2 internal disks. He needs to add 2 additional disks and set RAID1 configuration on the 4 disks (2 disks mirrored on the 2 other disks) and install HP-UX 11.23.

Only the Primary MP core I/O board set (MP/SCSI slot 1 and Lan/SCSI slot 8, chassis 1) was installed on the server

However, without the secondary MP/SCSI board, only two internal disks can be accessed.

To activate 4 internal disks we need to install 2 Core I/O.

Today I installed the second Core I/O board set (MP/SCSI slot 0 and Lan/SCSI slot 1, chassis 0), and then the 2 new disks 146 GB

I launched the server and I had this error (Booting screen.txt attached):



MCA EVENT occurred : SAL error processing



Logging XBC Errors ....

Size of XBC Errors : 0x0

Complete

Finish the Error Event Logging ....

Complete

Flush the cpu cache ....

Complete

ReEnabling CPU Poison Check ....

Complete



Unable to handoff: OS_MCA handler not registered.



sequencer: The MCA was NOT corrected. A cold boot is required.



Then Attention Led Blinking Orange

Fault led Blinking Red



Thank you for your help and I attached also some information from MP (Rx7620 Diamond bank information.txt), I wish it can help,

My problem now I can’t get the 10 seconds to interrupt the boot and log in EFI to install hpux 11.23 from the dvd.

12 REPLIES 12
Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

Do you have 2 cells installed?

You need 2 cells and 2 sets of core I/O.

Regarding the boot interruption:

Perhaps the boot delay is set to 0 sec.

Easy method: Pull the boot disks. The system won't find a boot device and will get into EFI.


BTW, no attachement ...

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
wali chabi
Frequent Advisor

Re: rx 7620 server booting message error

Thank you for your reply,

yes i do have 2 cells , and after installing the second core I/O and the 3rd and 4th disk , the problem appear,
i attached the server information getting from MP,

i will try now to pull up the disks and hope it will work

Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

Is the second cell new too?

Please post "cp" "io" and "sysrev" from MP.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
wali chabi
Frequent Advisor

Re: rx 7620 server booting message error

thank you for your reply

no the cell 0 and 1 are not new, they was installed before.
attached the required information,
but i added the pe for the cell 1 where i get an error

thank you
Wali
Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

The cards have different firmware - this could be a problem too:

Core IO
Master : A.007.008
Event Dict. : 1.015
Slave : A.008.005
Event Dict. : 1.020

Did you insert the MP with power on?

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
wali chabi
Frequent Advisor

Re: rx 7620 server booting message error

hi,

no i inserted the mp with power off.
you are genius :)
i unplugged the core I/O from the server.but i had the same message, so what i did is i replaced the slot where the LAN/SCSI was installed by a network card , so the server did not search for the core LAN/SCSI firmware.
and the problem is solved.
now how can i install it again to activate the 4 disks without getting a problem?
Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

Don't get me wrong.
It is better to insert the new MP when power is on (OS down), because that way they can synchronize their settings, e.g. the complex profile.

Consider to get the firmware updated, this will probably help.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
wali chabi
Frequent Advisor

Re: rx 7620 server booting message error

now there is no operating system on the server,can i use the smart start CD to make the firmware updated?
Thank you again
Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

No.

There is a special process to update the firmware of this server.

You will find the package on

http://www.hp.com/go/bsc

But be carefull, if you not follow all the instructions, you can seriously damage your system.

In case of any doubt contact HP support.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

FYI:

Your system has FW version 4.2, but your new MP has the version from release 5.0.

Consider to upgrade the whole box to version 5.0.

All the bits and instructions are on the web, but - as mentioned before - consider to let this be done by your HP support.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=447687&prodNameId=346366&swEnvOID=54&swLang=13&mode=2&taskId=135&swItem=pf-47286-1

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
meekrob
Super Advisor

Re: rx 7620 server booting message error

hi all,
it'a an important conversation, and it helps me a lot.
i have an issue related to firmware update
but i am blocked in this phase:
Enter your user name: anonymous
Enter your user password: ********
the question is which user name and password i have to use? is it MP account Admin,Admin or the FTP client Account?

Thank you in advanced
Torsten.
Acclaimed Contributor

Re: rx 7620 server booting message error

The firmware must be stored on a FTP server, the credentials here are for that server.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!