rx1620 & core lan adapter not detected

[sirca]

Hi!!

I have a server rx1620 (product number: AB430A - Serial Number MYJ*******).

I have upgraded to System 04.27, BMC 04.01 and iLO MP E.03.30 and installed a second processor (both processors are same revision and version).

I have 2x1GB memory modules and an additional FC interface card (not used).

ALL test with ODE diagnostic offline environment seems OK but...

both the core NICs (rear ports LAN A and LAN B) are not detected!!!

Every "NIC related" test or command or utilities reports "no available lan" or "Not found".

Also devtree command is not reporting any NIC device.

I tried also the system firmware revision 04.13 and results are the same.

The front panel LAN LED is solid green either I connect a cable to lan ports or not connect.

LEDs on ports on rear panel are always off either a cable is connected or is not connected.

I checked cables and switch port.

Seems like NICs are "not enabled to be detected" from efi acpi.

Any suggestions??

Thank you in advance.

Andrea

[Torsten.]

Do you already have an OS installed?

If not, could you sent this?

EFI> devices
EFI> devtree

[sirca]

Hi and thank you for your quick reply!!!

Actually there is not OS. I would try "debian 6.0.5".

I realized issues with NICs when I first launched debian installer and it reports "no network adapter".

When I try

EFI>devices

EFI>devtree

it seems does not reports anything about "NICs".

Shell> devices
C  T   D
T  Y C I
R  P F A
L  E G G #P #D #C Device Name
== = = = == == == =============================================================
0D R - -  -  1  4 Acpi(HWP0002,0)
0E R - -  -  1  2 Acpi(HWP0002,100)
0F R - -  -  1  - Acpi(HWP0002,200)
10 R - -  -  1  1 Acpi(HWP0002,400)
11 R - -  -  1  3 Acpi(HWP0002,700)
15 D - -  1  2  - Usb Open Host Controller
16 D - -  1  2  - Usb Open Host Controller
17 D - -  1  -  - Acpi(HWP0002,0)/Pci(1|2)
18 B X X  1  1  1 PCI IDE/ATAPI Controller
19 B X X  1  2  2 LSI Logic Ultra320 SCSI Controller
1A D X X  1  2  - LSI Logic Ultra320 SCSI Controller
1C D X X  1  1  - HP XL2 Fibre Channel Mass Storage Controller
1D D - -  1  -  - Acpi(HWP0002,700)/Pci(1|0)
1E B - -  1  1  1 Acpi(HWP0002,700)/Pci(1|1)
1F D - -  1  2  - Acpi(HWP0002,700)/Pci(2|0)
2F D - -  1  -  - Primary Standard Error Device
30 D - -  1  -  - Primary Console Input Device
31 D - -  1  -  - Primary Console Output Device
36 R - -  -  1  1 Acpi(PNP0501,0)
37 B - -  1  1  1 16550 Serial UART
38 D - -  1  -  - VT-100+ Serial Console
39 B - -  1  1  1 16550 Serial UART
3A B - -  1  5  3 VT-100+ Serial Console
4C D X X  1  1  - DV-28E-N
4D D X X  1  1  - HP 73.4GST373454LC      HPC3
4E D X X  1  1  - HP 73.4GST373454LC      HPC3

Shell> devtree
Device Tree
  Ctrl[04]
  Ctrl[06] VenHw(SysROM)
  Ctrl[0D] Acpi(HWP0002,0)
    Ctrl[15] Usb Open Host Controller
    Ctrl[16] Usb Open Host Controller
    Ctrl[17] Acpi(HWP0002,0)/Pci(1|2)
    Ctrl[18] PCI IDE/ATAPI Controller
      Ctrl[4C] DV-28E-N
  Ctrl[0E] Acpi(HWP0002,100)
    Ctrl[19] LSI Logic Ultra320 SCSI Controller
      Ctrl[4D] HP 73.4GST373454LC      HPC3
      Ctrl[4E] HP 73.4GST373454LC      HPC3
    Ctrl[1A] LSI Logic Ultra320 SCSI Controller
  Ctrl[0F] Acpi(HWP0002,200)
  Ctrl[10] Acpi(HWP0002,400)
    Ctrl[1C] HP XL2 Fibre Channel Mass Storage Controller
  Ctrl[11] Acpi(HWP0002,700)
    Ctrl[1D] Acpi(HWP0002,700)/Pci(1|0)
    Ctrl[1E] Acpi(HWP0002,700)/Pci(1|1)
      Ctrl[39] 16550 Serial UART
        Ctrl[3A] VT-100+ Serial Console
          Ctrl[30] Primary Console Input Device
          Ctrl[31] Primary Console Output Device
          Ctrl[2F] Primary Standard Error Device
    Ctrl[1F] Acpi(HWP0002,700)/Pci(2|0)
  Ctrl[36] Acpi(PNP0501,0)
    Ctrl[37] 16550 Serial UART
      Ctrl[38] VT-100+ Serial Console
  Ctrl[4A] VenHw(D65A6B8C-71E5-4DF0-A909-F0D2992B5AA9)

Shell>

Furthermore I noticed fron panel LAN LED is solid green also when the rx1620 is power off, but attached to power socket.

it seems strange both the core NICs (one Broadcom and the other Intel) are "damaged" at the same time.

Is there some jumper, switch, battery or trick to which I have not thought??

Notice that the Broadcom driver is loaded at boot as the server, at startup, reports it.

Antything else seems OK.

I do not know much about this type of server, is it normal the LAN LED behavoir??

Thank you!!

Andrea

[sirca]

Sorry, I forgotten...

Is there a way to reset the hardware configuration and possibly to restart hardware detection??

Or is hardware detection done every time the server is started??

I just tried "defaul" command and nothing has changed.

Again thank you!!

Andrea

[Torsten.]

Shell> devices
C T D
T Y C I
R P F A
L E G G #P #D #C Device Name
== = = = == == == =============================================================
0D R - - - 1 4 Acpi(HWP0002,0)
0E R - - - 1 2 Acpi(HWP0002,100) <====

This would be the LAN entry.


While booting, you should see lines like this:

...
Copyright (c) 2000-2004 Broadcom Corporation
Broadcom NetXtreme Gigabit Ethernet EFI driver v7.0.3
...
Broadcom NetXtreme Gigabit Ethernet (BCM5701) is detected (PCI)
...


However, both LANs on the systemboard are a single chip that can fail. No way to enable/disable. All hardware will be "searched" while starting up the server.

[sirca]

I can see

...

Copyright (c) 2000-2004 Broadcom Corporation

Broadcom NetXtreme Gigabit Ethernet EFI driver v7.0.3

...

so the EFI driver are loaded, but the other line 

Broadcom NetXtreme Gigabit Ethernet (BCM5701) is detected (PCI)

is not showed...

Do you think the hardware is failing??

Is there a way to diagnose a failure other than ODE (which show simply "not found")??

[sirca]

And what about the front panel LAN LED always solid green??

Also if I disconnect the mp lan and the LAN A and LAN B the LED is solid green...

Do you think is plenty to finally say there is a NICs failure??

[Torsten.]

Disconnecting LAN cables will not change the front LEDs - there is no reason for doing this.

Assuming the LAN device is dead - what should the diagnostic tell other than it is missing?

It could help to boot the offline diagnostics  CD and run ODE and inside ODE "mapper" to see the status.

[sirca]

Hi,

I run ODE and then mapper "run" command, the results are:

MAPPER> run


STARTING EXECUTION OF MAPPER
Date : 08/08/2012  Time : 20:57:33

System Identification:
OEMId           =HP
Mfr Model ID    =rx1620
ACPI version    =2
SysFw Version   =04.27                                                          
TPM Detected    =No

Product Name    =server rx1620
Product Version =hp


Processor Identification:
                                                Processor          L3
 Socket  Status      Vendor      Family         Type      Speed    cache
 ------  ------      ----------  ------------   -------   -----    -----
 cpu 0   Active      INTEL   Itanium Processor  Central   1.299GHz  3072KB
 cpu 1   Active      INTEL   Itanium Processor  Central   1.299GHz  3072KB


Memory Device Identification:
     Type      Location               Size(MByte)
     HP RAM    Ext 0-DIMM 0A          1024
     HP RAM    Ext 0-DIMM 0B          1024
     HP RAM    Ext 0-DIMM 1A          1024
     HP RAM    Ext 0-DIMM 1B          1024
      EMPTY    Ext 0-DIMM 2A             0
      EMPTY    Ext 0-DIMM 2B             0
      EMPTY    Ext 0-DIMM 3A             0
      EMPTY    Ext 0-DIMM 3B             0
Total Memory found: 4096 MB


Cache Identification:
Cache Level    Instruction(KBytes)   Data(KBytes)
  0                16                  16
  1                N/A                 256
  2                N/A                 3072
Configuring I/O...
Please wait.

Looking for SCSI devices via SPT device driver.....
Looking for IDE devices via IDE device driver.....
Looking for USB devices via USB device drivers.....

                                                           SubSys
                                             VENDOR DEVICE Vendor SUBSYS REV
PATH       COMPONENT NAME                    ID     ID     ID     ID     ID
---------- --------------------------------- ------ ------ ------ ------ -----
0          System Bus Adapter                103CH  1229H                0023H
0/0        Local Bus Adapter                 103CH  122EH                0032H
0/0/1/0
    USB Controller                           1033H  0035H  1033H  0035H  0041H
0/0/1/1
    USB Controller                           1033H  0035H  1033H  0035H  0041H
0/0/1/2
    USB Controller                           1033H  00e0H  1033H  00e0H  0002H
0/0/2/0
    IDE Controller                           1095H  0649H  1095H  0649H  0002H
0/0/2/0.0.0.0            IDE  DV-28E-N                                  E.6A
0/1        Local Bus Adapter                 103CH  122EH                0032H
0/1/1/0
    SCSI Bus Controller                      1000H  0030H  103cH  1326H  0008H
0/1/1/0.0.0              SCSI HP 73.4G ST373454LC                        HPC3
0/1/1/0.1.0              SCSI HP 73.4G ST373454LC                        HPC3
0/1/1/1
    SCSI Bus Controller                      1000H  0030H  103cH  1326H  0008H
0/2        Local Bus Adapter                 103CH  122EH                0032H
0/3        Local Bus Adapter                 103CH  122EH                0032H
0/3/1/0
    Fibre Channel Controller                 103cH  1029H  103cH  128cH  000BH
0/4        Local Bus Adapter                 103CH  122EH                0032H
0/4/1/0
    Communications Controller                103cH  1290H  103cH  1291H  0001H
0/4/1/1
    Serial Controller                        103cH  1048H  103cH  1282H  0003H
0/4/2/0
    VGA or 8514 Controller                   1002H  5159H  103cH  1292H  0000H
120        Processor
121        Processor
IO map Done...

MAPPER execution complete
Date : 08/08/2012  Time : 20:57:33

RUN COMPLETED.
MAPPER>

I unfortunately cant see any LAN device...

Is it not really strange that any other test on any devices is OK??

Either the POST test (running front LEDs) and other ODE diagnostic reports all is OK, but...

I cant see any LAN devices.

At the end do you think I cannot do anything else??

Is there any "hardware inspection" I can do??

Anyway thank you for your support!!

Andrea

[sirca]

In the case the core NICs are faulty, and considering I use the rx1620 as a "hobby platform", do you think I can use a standard PCI 32bit/33Mhz NIC in server??

The rx1620 spec sheet reports PCI 3.3v compatibility.

I would use a standard cheap realtek based gigabit nic, what are the problems that may arise??

I would use "Linux Debian 6.0.5" that should support realtek adapter, at least in i386 and x86_64 version.

Maybe I could have a second spare system board for rx1620...but I am not really sure this "new" one is working, but I would use the IA64 platform for EPIC development test.

What do you think about that??

Thank you for your patience.

Andrea