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rx1620 & core lan adapter not detected

 
sirca
Occasional Advisor

rx1620 & core lan adapter not detected

Hi!!

I have a server rx1620 (product number: AB430A - Serial Number MYJ*******).

I have upgraded to System 04.27, BMC 04.01 and iLO MP E.03.30 and installed a second processor (both processors are same revision and version).

I have 2x1GB memory modules and an additional FC interface card (not used).

ALL test with ODE diagnostic offline environment seems OK but...

both the core NICs (rear ports LAN A and LAN B) are not detected!!!

Every "NIC related" test or command or utilities reports "no available lan" or "Not found".

Also devtree command is not reporting any NIC device.

I tried also the system firmware revision 04.13 and results are the same.

The front panel LAN LED is solid green either I connect a cable to lan ports or not connect.

LEDs on ports on rear panel are always off either a cable is connected or is not connected.

I checked cables and switch port.

Seems like NICs are "not enabled to be detected" from efi acpi.

Any suggestions??

Thank you in advance.

Andrea

14 REPLIES 14
Torsten.
Acclaimed Contributor

Re: rx1620 & core lan adapter not detected

Do you already have an OS installed?

If not, could you sent this?

EFI> devices
EFI> devtree

Hope this helps!
Regards
Torsten.

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sirca
Occasional Advisor

Re: rx1620 & core lan adapter not detected

Hi and thank you for your quick reply!!!

Actually there is not OS. I would try "debian 6.0.5".

I realized issues with NICs when I first launched debian installer and it reports "no network adapter".

When I try

EFI>devices

EFI>devtree

it seems does not reports anything about "NICs".

 

Shell> devices
C  T   D
T  Y C I
R  P F A
L  E G G #P #D #C Device Name
== = = = == == == =============================================================
0D R - -  -  1  4 Acpi(HWP0002,0)
0E R - -  -  1  2 Acpi(HWP0002,100)
0F R - -  -  1  - Acpi(HWP0002,200)
10 R - -  -  1  1 Acpi(HWP0002,400)
11 R - -  -  1  3 Acpi(HWP0002,700)
15 D - -  1  2  - Usb Open Host Controller
16 D - -  1  2  - Usb Open Host Controller
17 D - -  1  -  - Acpi(HWP0002,0)/Pci(1|2)
18 B X X  1  1  1 PCI IDE/ATAPI Controller
19 B X X  1  2  2 LSI Logic Ultra320 SCSI Controller
1A D X X  1  2  - LSI Logic Ultra320 SCSI Controller
1C D X X  1  1  - HP XL2 Fibre Channel Mass Storage Controller
1D D - -  1  -  - Acpi(HWP0002,700)/Pci(1|0)
1E B - -  1  1  1 Acpi(HWP0002,700)/Pci(1|1)
1F D - -  1  2  - Acpi(HWP0002,700)/Pci(2|0)
2F D - -  1  -  - Primary Standard Error Device
30 D - -  1  -  - Primary Console Input Device
31 D - -  1  -  - Primary Console Output Device
36 R - -  -  1  1 Acpi(PNP0501,0)
37 B - -  1  1  1 16550 Serial UART
38 D - -  1  -  - VT-100+ Serial Console
39 B - -  1  1  1 16550 Serial UART
3A B - -  1  5  3 VT-100+ Serial Console
4C D X X  1  1  - DV-28E-N
4D D X X  1  1  - HP 73.4GST373454LC      HPC3
4E D X X  1  1  - HP 73.4GST373454LC      HPC3

Shell> devtree
Device Tree
  Ctrl[04]
  Ctrl[06] VenHw(SysROM)
  Ctrl[0D] Acpi(HWP0002,0)
    Ctrl[15] Usb Open Host Controller
    Ctrl[16] Usb Open Host Controller
    Ctrl[17] Acpi(HWP0002,0)/Pci(1|2)
    Ctrl[18] PCI IDE/ATAPI Controller
      Ctrl[4C] DV-28E-N
  Ctrl[0E] Acpi(HWP0002,100)
    Ctrl[19] LSI Logic Ultra320 SCSI Controller
      Ctrl[4D] HP 73.4GST373454LC      HPC3
      Ctrl[4E] HP 73.4GST373454LC      HPC3
    Ctrl[1A] LSI Logic Ultra320 SCSI Controller
  Ctrl[0F] Acpi(HWP0002,200)
  Ctrl[10] Acpi(HWP0002,400)
    Ctrl[1C] HP XL2 Fibre Channel Mass Storage Controller
  Ctrl[11] Acpi(HWP0002,700)
    Ctrl[1D] Acpi(HWP0002,700)/Pci(1|0)
    Ctrl[1E] Acpi(HWP0002,700)/Pci(1|1)
      Ctrl[39] 16550 Serial UART
        Ctrl[3A] VT-100+ Serial Console
          Ctrl[30] Primary Console Input Device
          Ctrl[31] Primary Console Output Device
          Ctrl[2F] Primary Standard Error Device
    Ctrl[1F] Acpi(HWP0002,700)/Pci(2|0)
  Ctrl[36] Acpi(PNP0501,0)
    Ctrl[37] 16550 Serial UART
      Ctrl[38] VT-100+ Serial Console
  Ctrl[4A] VenHw(D65A6B8C-71E5-4DF0-A909-F0D2992B5AA9)

Shell>

Furthermore I noticed fron panel LAN LED is solid green also when the rx1620 is power off, but attached to power socket.

it seems strange both the core NICs (one Broadcom and the other Intel) are "damaged" at the same time.

Is there some jumper, switch, battery or trick to which I have not thought??

Notice that the Broadcom driver is loaded at boot as the server, at startup, reports it.

Antything else seems OK.

I do not know much about this type of server, is it normal the LAN LED behavoir??

Thank you!!

Andrea

sirca
Occasional Advisor

Re: rx1620 & core lan adapter not detected

Sorry, I forgotten...

Is there a way to reset the hardware configuration and possibly to restart hardware detection??

Or is hardware detection done every time the server is started??

I just tried "defaul" command and nothing has changed.

Again thank you!!

Andrea

Torsten.
Acclaimed Contributor

Re: rx1620 & core lan adapter not detected

Shell> devices
C T D
T Y C I
R P F A
L E G G #P #D #C Device Name
== = = = == == == =============================================================
0D R - - - 1 4 Acpi(HWP0002,0)
0E R - - - 1 2 Acpi(HWP0002,100) <====

This would be the LAN entry.


While booting, you should see lines like this:

...
Copyright (c) 2000-2004 Broadcom Corporation
Broadcom NetXtreme Gigabit Ethernet EFI driver v7.0.3
...
Broadcom NetXtreme Gigabit Ethernet (BCM5701) is detected (PCI)
...


However, both LANs on the systemboard are a single chip that can fail. No way to enable/disable. All hardware will be "searched" while starting up the server.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
sirca
Occasional Advisor

Re: rx1620 & core lan adapter not detected

I can see

...

Copyright (c) 2000-2004 Broadcom Corporation

Broadcom NetXtreme Gigabit Ethernet EFI driver v7.0.3

...

 

so the EFI driver are loaded, but the other line 

 

Broadcom NetXtreme Gigabit Ethernet (BCM5701) is detected (PCI)

 

is not showed...

Do you think the hardware is failing??

Is there a way to diagnose a failure other than ODE (which show simply "not found")??