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rx1620, box is not coming-up

 
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shashi kanth
Super Advisor

rx1620, box is not coming-up

I have one rx1620 box. I power-on the box and connected to the console. On the colsole, if i say "CM>PC" , it says SPU is down, so i chooses "ON" option, and it given a message saying saying that "SPU is going to be on" . After, i i got CO (console), i am not getting any output.

Then I once again went to CM>PC, it still says "SPU power is down", and i chooses "ON" option. But still it is not actually SPU powering-on.

Please any one tell me what is the issue with the box? Why the box is behaving like that ?





14 REPLIES 14
Torsten.
Acclaimed Contributor

Re: rx1620, box is not coming-up

Are you able to review the logs? Maybe you have a hardware problem, e.g. bad fan ...

Have a look at the logs and the status of the hardware (ps command).

Hope this helps!
Regards
Torsten.

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shashi kanth
Super Advisor

Re: rx1620, box is not coming-up

PS says

System power state is : off
Everything (Temperature,FAN,Power_supply) : normal


And in the even logs i am not seeing any useful information, entire log filled with "Type-02" words.


George Genov
Frequent Advisor

Re: rx1620, box is not coming-up

Can you dump and paste the System Event log -> SL

BR

George
shashi kanth
Super Advisor

Re: rx1620, box is not coming-up

E
--------------------------------------------
# Location|Alert| Encoded Field | Data Field | Keyword / Timestamp

-------------------------------------------------------------------------------

0 BMC 2 0x2047F395EA020010 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 14:19:22

1 BMC *5 0x2047F395F3020020 00000607D6020300 Type-02 020706 132870

02 Apr 2008 14:19:31

2 BMC 2 0x2047F39653020030 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 14:21:07

3 BMC *5 0x2047F3965C020040 00000607D6020300 Type-02 020706 132870

02 Apr 2008 14:21:16

4 BMC 2 0x2047F3B970020050 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 16:50:56

5 BMC *5 0x2047F3B979020060 00000607D6020300 Type-02 020706 132870

02 Apr 2008 16:51:05

6 BMC 2 0x2047F3B9BE020070 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 16:52:14

7 BMC *5 0x2047F3B9C7020080 00000607D6020300 Type-02 020706 132870

02 Apr 2008 16:52:23

8 BMC 2 0x200000000B020090 4803A17000120300 Type-02 127001 1208321

00:00:11

9 BMC 2 0x2047F3BA380200A0 FFFF0103FDC00300 Type-02 c00301 12583681

02 Apr 2008 16:54:16

10 BMC 2 0x2047F3BA5A0200B0 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 16:54:50

11 BMC *5 0x2047F3BA640200C0 00000607D6020300 Type-02 020706 132870

02 Apr 2008 16:55:00




F
--------------------------------------------

0 BMC 2 0x2047F395EA020010 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 14:19:22

1 BMC *5 0x2047F395F3020020 00000607D6020300 Type-02 020706 132870

02 Apr 2008 14:19:31

2 BMC 2 0x2047F39653020030 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 14:21:07

3 BMC *5 0x2047F3965C020040 00000607D6020300 Type-02 020706 132870

02 Apr 2008 14:21:16

4 BMC 2 0x2047F3B970020050 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 16:50:56

5 BMC *5 0x2047F3B979020060 00000607D6020300 Type-02 020706 132870

02 Apr 2008 16:51:05

6 BMC 2 0x2047F3B9BE020070 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 16:52:14

7 BMC *5 0x2047F3B9C7020080 00000607D6020300 Type-02 020706 132870

02 Apr 2008 16:52:23

8 BMC 2 0x200000000B020090 4803A17000120300 Type-02 127001 1208321

00:00:11

9 BMC 2 0x2047F3BA380200A0 FFFF0103FDC00300 Type-02 c00301 12583681

02 Apr 2008 16:54:16

10 BMC 2 0x2047F3BA5A0200B0 0781A37000120300 Type-02 127003 1208323

02 Apr 2008 16:54:50

11 BMC *5 0x2047F3BA640200C0 00000607D6020300 Type-02 020706 132870

02 Apr 2008 16:55:00





PS


System Power state: Off


Temperature : Normal








Power supplies State


-----------------------------------------------------------


Power Supply 1 Normal








Fans State


-----------------------------------------------------------


Fan 1 (PSU) Normal


Fan 2 (Mem) Normal


Fan 3 (CPU) Normal





YAQUB_1
Respected Contributor
Solution

Re: rx1620, box is not coming-up

Hi Kanth,

I have analysis Ur MP Event log massage, here is analysis report:-

"On Nemesis the Power Good signal indicates that the 12V rail is good. This comes from the power monitor that checks that the rail is plus or minus 5% of 12V.

The 12 power comes from the Power Supply and is used for main power distribution, the internal disks and PCI I/O."

I am not sure it will work or not. But U can try to this way.
Action Plan:-
1. Unplug the power cord in Ur system (rx1620).
2. Login MP lan
3. Type MP>CM then MP:CM>PC then press T
4. Cabinet power on
5. Press ctrl+B
6. Type VFP ----- (system main menu)
7. Check the boot status in Ur system

Thanks--Yaqub
HP Support!!!
George Genov
Frequent Advisor

Re: rx1620, box is not coming-up

Hi,

I agree with Yaqub to try to unplug the power cable and then to try to start you server again.
If this did not help I think that there might be a problem with your power supply.

P.S. The correct oder of commands to power the server is:
MP:CM>PC
Answer ON
Answer Y [YES]
Then Ctrl+B
MP>VFP

BR

George
shashi kanth
Super Advisor

Re: rx1620, box is not coming-up

Thank you YAQUB and George.

Please can you tell me how you guys are done the analysis?

I have searched lot of documents in docs.hp.com. but i didn't find a manual which talks about analysing of MP logs. In few documents i can get only basic things.




shashi kanth
Super Advisor

Re: rx1620, box is not coming-up

If i go to VFP, it says "Non code is executing, Non-critical error detected. Check system event log (SL) for error messages"

George Genov
Frequent Advisor

Re: rx1620, box is not coming-up

So you have removed the power, then plug it back go to CM>PC, -> ON, etc.
and when you go to VFP the server is still in Power off state?
shashi kanth
Super Advisor

Re: rx1620, box is not coming-up

Yes, the server shows that it is in power off state of I go to VFP. (I have done -remove power -- insert it once again -- login to MP -- CM>PC>ON -- VFP).




George Genov
Frequent Advisor

Re: rx1620, box is not coming-up

OK.
I think it is time to call a HP representative to come and check the server, because I think you have problem with the power supply unit.

BR

George
shashi kanth
Super Advisor

Re: rx1620, box is not coming-up

This is my biggest problem. My box is not under support, once I/We receive Quote from HP support, my management will get shocked :)

YAQUB_1
Respected Contributor

Re: rx1620, box is not coming-up

Hi Shashi,

Every HP-UX box HP provides 1 year standard warranty (NBD 8x5), please call Ur local country office. Here is office location URL site for Ur reference:-
http://welcome.hp.com/country/in/en/contact/office_locs.html

Hope it will help for U.

Thanks-Yaqub
HP Support!!!
YAQUB_1
Respected Contributor

Re: rx1620, box is not coming-up

Hi (Again),

If Ur system under 1 year warranty, then U call HP local office. When U call HP office that time U jest inform then Ur interest too talk with HP customer support center for HP Integrate Server and that time U pass Ur system serial number. I hope they will support U.

Thanks--Yaqub
HP Support!!!