rx2600 (white.. A6870A) errors on MP logs - cycle restart

[Paomas]

Hi Guys!!
my rx2600 does a cycle restart during startup, I'm trying to investigate error logs with SL - Live logs on MP (see attach)
Anyone knows the meaning of BMC type-02?
I think my server can't access RAM Memory or has cpu problems, is correct?

[Phil uk]

Hi,

It think that type-02 is refering to Alert Level 2, which is a low level alert.

Can you post the output of the following from the MP:
>PS

and the SL>Error logs.

Also, can you confirm exactly what is happening to your server when you power it on.

Regards,
Phil

[Paomas]

The server boots and restarts automatically.. the error logs are always the same (see attach)

best ragards
Paolo

[Phil uk]

Hi,

As per previous post, please could you post the output of PS from the MP.

You have the following error:
CPU_START_NOT_DETECTED
Processor Startup/Initialization failure

Have you had any hardware replaced on this machine recently?

You may wish to reseat your CPU Module(s) in the meantime.- I don't know how many CPU's you have at present.

Regards,
Phil

[Paomas]

I've changed the CPU and magically the server starts..
Before the change the CPU was: 2x A7231-62039 (900MHZ)

now I've 1x AB617-62010 (1.4GHZ)

The errors began because the MotherBoard was broken and HP have send to me a new one
The old one was P/N A7231-66510 REV.C ...
the new one is P/N A7231-69512!!!

What do you think??

regards

[Phil uk]

The A7231-66510 is probably the original factory part number of the system bd that the machine was shipped with.
The A7231-69512 is the exchange part number
......but both are the same System board.

Well it looks like you had a faulty CPU or it handn't been seated properly after the original system board change - as per the logs indicated a CPU issue, either seating or a failure.

...hence my question as to whether you had had any hardware replaced recently.

Glad its working.

Regards,
Phil

[Phil uk]

If its all working OK, perhaps a good time to check your firmware levels and update if required?

MP>CM SYSREV

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=88839&prodTypeId=15351&prodSeriesId=447335&swLang=13&taskId=135&swEnvOID=54#2927

[Torsten.]

It must be

MP:CM> sysrev

;-)


Please post also from EFI Shell

Shell> info all

just for confirmation that it is good now.

[Phil uk]

Torsten: I know, I was being lazy 8-)
Thanks for doing the honours and posting correctly.

You are probably thinking the same as me, if the Sys Bd has been replaced (no doubt with the latest F/W installed on it), then the MP could have old F/W which would result in an untidy firmware bundle on the machine.

Cheers,
Phil

[Paomas]

Hi!!

SYSREV
Current firmware revisions

MP FW : E.03.15
BMC FW : 01.52
EFI FW : 01.22
System FW : 02.31

Have a nice day
Paolo