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rx4640 power will not power on

 
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WarrenKahle
Occasional Visitor

rx4640 power will not power on

My rx4640 VFP says power if off and when I try to turn it on the command seems to complete correctly but the power does not come on. The indicator lights indicate that I should see tne logs but I can not tell what the issue is. The front panel power led is blinking yellow, the front panel system light is flashing red, and the power supply light is flashing green. VFP says "Fatal System State detected. Check System Event Log (SL) for error messages." System Event Log shows:

# Location|Alert| Encoded Field | Data Field | Keyword / Timestamp
-------------------------------------------------------------------------------
544 BMC 2 0x204D7796DF023110 FFFF0103FDC00300 Type-02 c00301 12583681
09 Mar 2011 15:03:59
543 MP 0 2 0x5E800A7A00E030F0 0000000000000000 MP_SELFTEST_RESULT
00:00:10
542 BMC 2 0x20000000080230E0 FFFF000943090300 Type-02 090900 592128
00:00:08
541 BMC 2 0x20000000050230D0 4903A17000120300 Type-02 127001 1208321
00:00:05
540 BMC *7 0x204D7796880230C0 FFFF026FCF090300 Type-02 096f02 618242
09 Mar 2011 15:02:32
539 BMC 2 0x204D7796840230B0 0401A37004120300 Type-02 127003 1208323
09 Mar 2011 15:02:28
538 BMC 2 0x204D7796840230A0 FFFF006F04140300 Type-02 146f00 1339136
09 Mar 2011 15:02:28
537 BMC *7 0x204D77967F023090 FFFF026FCF090300 Type-02 096f02 618242
09 Mar 2011 15:02:23
536 BMC 2 0x204D77967B023080 0401A37004120300 Type-02 127003 1208323
09 Mar 2011 15:02:19

All suggestions appreciated,

Warrren
6 REPLIES 6
John Gillings
Honored Contributor

Re: rx4640 power will not power on

Warren,

The OpenVMS forum is populated most by software folk. If it won't power up, that suggests a hardware fault, which software expertise can't help with.

Time to log a service case.
A crucible of informative mistakes
WarrenKahle
Occasional Visitor

Re: rx4640 power will not power on

I posted to the hardware forum in hopes that someone with hardware knowledge would be able to help. If I had a service contract I sould have used it.

All suggestions appreciated,

Warren
Robert_Jewell
Honored Contributor
Solution

Re: rx4640 power will not power on

The events are stating that after a power on, the AC is failing. It seems that the power supply is not fully powering on. With this model, most times, this is due to not being connected to a 220v power source, which the rp4440/rx4640 server requires.

If you do have 220v connected, Ill ask the following:

- Do you have more than one PS installed?
- Do you lose connectivity to the MP when this occurs?

-Bob
----------------
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WarrenKahle
Occasional Visitor

Re: rx4640 power will not power on

Robert,

That is exactly the problem. I now recall that when the unit was installed (by the PC group) in the old data center the 240 volt issue was raised and they "solved" it. Apparently they had a 120 volt recepticle wired to 240 volts and when I moved it to the new data center it had a 120 volt plug on it so I just plugged it in. That is why the MP would work but the main power would not. Now I have some work to do on both data centers before someone has an accident.

Thank you so much,

Warren
Warren_Kahle
Occasional Advisor

Re: rx4640 power will not power on

The power supply is specified to run from 208 - 240 volts and I have it connected to a 208 volt supply but it still will not power up.  Any ideas?  Warren

Warren_Kahle
Occasional Advisor

Re: rx4640 power will not power on

It powers up now so new problem.  I will enter another problem post.