rx7620 rebooting all by itself

[Jim McKee_1]

I have an Itanium server, rx7620, running HP-UX 11.23 that suddenly and frequently reboots. It does not write out a tombstone file, no crash dump, and no entry in shutdownlog. It has been doing this for about 24 hours now. It will go anywhere from 10 minutes to 6 hours between reboots. This is a development server running Oracle 10g, but is very lightly used.

Anyone have any ideas on what could cause a reboot with out leaving a footprint?

[Michael Tully]

It might depend on the size of the shoes. (sorry couldn't resist ...)

Is there anything of note in the /etc/rc.log file?
Is there anything in the /var/adm/syslog/syslog.log file?
Did this start about the time of the oracle install?

You could try and boot the box into a lower run level to see what happens, (i.e. lower run level than before oracle attempts to start.

[Albert_31]

Check the system's MP logs, it could give you hints as to why the system is rebooting.
Check on the temperature also. Best to log a call with HP if you have support they are best to diagonise these reboots.

[Steven E. Protter]

Make sure that crash dumps are configured in the file /etc/rc.config.d/savecrash

If its not set nothing will get saved.

Connect the the server via your console and ctrl-b to gsp

Connect and look for events like power issues that could be causing the problem.

SEP

[Binubaby]

Hi

The problem might be related to hardware, Connect to console (ctrl B ) then see the error logs there.

Binu

[Cheryl Griffin]

Report this to Hardware Support. Let them check the firmware for you.

[Prashant (I am Back)]

Hi,

Please check the MP logs for the same server.
What is front panel leds status and does server give any beeps at startup.

REgards,
Prashant S

[Zygmunt Krawczyk]

Hi,

The problem is probably due to bug in online diagnostics software. If you have installed

OnlineDiag B.11.23.02.22 HPUX 11.23 Support Tools Bundle, Mar 2004,

you shoud install patch PHSS_30889.

Regards,
Zygmunt