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rx8620

 
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Jon Steele
Valued Contributor

rx8620

I sent this machine out to a customer. I preloaded 11.i ver 2 OS. They were trying to reload the OS, they tried ignite and they tried from a dvd. They get errors before it starts to load the OS. Does anyone know what this error points to.

Thanks
Jon
5 REPLIES 5
melvyn burnard
Honored Contributor

Re: rx8620

loks like there may have been some "shaking" in transit, possibly boards have to be reseated, as this appears to be a hardware error (MCA)
My house is the bank's, my money the wife's, But my opinions belong to me, not HP!
Zygmunt Krawczyk
Honored Contributor

Re: rx8620

What is release date of HP-UX media the system was reloaded from?
kris rombauts
Honored Contributor

Re: rx8620

Jon,

it would be good to logon to the management processor first and check the hardware logs, those will indicate more detail about the issue. Not all info is customer readable or decodable, so might have to open a support call with HP for assistance.



HTH

Kris
cnb
Honored Contributor
Solution

Re: rx8620

Hi Jon,

Looks like a hardware issue with one of the CELLs or a possibly CPU/memory, but the MP logs might be more helpful.

Rgds,
Jon Steele
Valued Contributor

Re: rx8620

Thank you all it was a bad cell board.

Jon