service note for rx2620

[nithia pillay]

Hi

I am trying to get info regarding the following service note id emr_na-c01656441-1.

Thanks for your assistance.

Regards,

Nithia

[Andrew Pywell]

Hello Nithia. The document you requested is flagged as customer verbal use only so it cannot be provided for you here.

Essentialy it describes steps to troubleshoot power supply lost redundancy messages. You should check MP SEL/FPL logs for fan or CPU failure messages that may be a trigger for this event message.

You should consider raising a service call if you require further information or if you identify a defective item following review of MP logs.