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3com website is buggy

IE-TopModel
Advisor

3com website is buggy

 

3com successfully avoids client contact

 

It's impossible to subscribe at

  http://esupport.3com.com/eserviceLDAP_enu/start.swe

 

The cryptic answer is this one:

   http://img530.imageshack.us/img530/5979/3comwwwbuginformhandler.png

 

Why?

 

Is it so difficult to program a proper formhandler?

 

 

 

 

8 REPLIES
AndyBryant
Regular Advisor

Re: 3com website is buggy

AFAIK that site has been discontinued.  All of the 3Com support content has been migrated to the My Networking Portal

 

role: Evangelizing IoT & Analytics for HPE | opinions: all mine | also: @AndyBigData
IE-TopModel
Advisor

Re: 3com website is buggy

Thanks a lot, Andy!

 

Wouldn't it be wise, to mention that there, and take that online form away?

IE-TopModel
Advisor

3com clients, after 3/12/2010


------ Forwarded Message
From: AP RMA Request <autoreply@is.instantservice.com>

English:
Your request for service/support has been forwarded for action.
WARRANTY SUPPORT: Please be aware that this service toolset is being retired effective 03-Dec-10. From 03-Dec-10 your request will need to be submitted using a new toolset (MYNETWORKING) which is located here: www.hp.com/networking/warranty
CONTRACT SUPPORT: Existing Contract Support email addresses will continue to be forwarded to the Contract Support team. Alternately, the Contract Support team can be contacted here: http://h10148.www1.hp.com/services/contactSupport.html

Mandarin:
????????????????
??????????????????????2010-12-03?????2010-12-03???????(HP My Networking )??????http://www.hp.com/networking/warranty?
??????????email??????????????????????????????????? http://h10148.www1.hp.com/services/contactSupport.html?

Korean:
???? ???? ??? ? ???? ??? ?? ??? ???????.
????(???) ?????: ??? ???? ??? ??? ????? 2010? 12? 3? ??? ????? ?? ?? ??????. ?????? 2010? 12? 3??? ??? ??? ??? ????<??????>? ????? ?? ?? ? ??? ??? ???? ????. www.hp.com/networking/warranty
????(???) ?? ???:??? ???? ????(???) ?? ??? ??? ????? ??? ???? ??? ?? ??? ?? ? ????. ??, ????? ??? ??? ????? ???? (???) ?? ??? ???? ? ????.
http://h10148.www1.hp.com/services/contactSupport.html

Thai:
??????????????? ?????????/??????????? ??????????????????????????????
???????????????????? Warranty : ??????????????????????? ???????????????? 3 ??????? 2553 ???????????????????????????????????????? ????????? 3 ??????? 2553 ??????????????????????????????????????????????????? (MYNETWORK) ?????????????????????????? : www.hp.com/networking/warranty
???????????????????? Contract : ????????????? E-Mail ????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???? ??????????????????????????????????????????????????????????????????? : http://h10148.www1.hp.com/services/contactSupport.html

------ End of Forwarded Message

AndyBryant
Regular Advisor

Re: 3com website is buggy

I can't see the form you're referring to.  When I go to the first link you provided - it redirects me to the support lookup tool.

 

A.

role: Evangelizing IoT & Analytics for HPE | opinions: all mine | also: @AndyBigData
IE-TopModel
Advisor

Re: 3com website is buggy

Hi Andy

 

> I can't see the form you're referring to.  

> When I go to the first link you provided - it redirects me to the support lookup tool.

Perhaps you need to log out? Try a different browser? Try from at home?

 

 

From here, the behaviour is/was this:

 

1)   http://esupport.3com.com/eserviceLDAP_enu/start.swe 

2) gives me this form: http://img97.imageshack.us/img97/4456/h3cform.png

3) And when I fill that in, I get this cryptic useless error message:

4) http://img530.imageshack.us/img530/5979/3comwwwbuginformhandler.png

 

 

I hope this helps YOU, to improve your system.

 

Can you now please get ME someone, to finally help me with MY support problem:

http://h30499.www3.hp.com/E-Series/4200G-needs-200-attempts-to-route/m-p/2328309

 

Thank you very much!

IE-TopModel
Advisor

Re: 3com website is buggy

AndyBryant
Regular Advisor

Re: 3com website is buggy

Hi IE-TopModel,

 

I've informed our web-team about the old 3Com site issue. They should look into why it's not redirecting to the new site.

 

In terms of the other issues you're having - if they're time sensitive, and you've not been able to find the answers on these forums - then please open a support call with HP, using the support lookup tool to find the relevant numbers or web forms.  You can also find a case submission form on the new My Networking portal.

 

Andy.

role: Evangelizing IoT & Analytics for HPE | opinions: all mine | also: @AndyBigData
IE-TopModel
Advisor

Re: 3com website is buggy

Hi!

 

I have now submitted ANOTHER case at

https://h10145.www1.hp.com/help/help_questions.aspx?l2id=48&SelectedTab=3

 

Perhaps they answer now???

 

 

There is actually NO dropdown field for "Product category" and "Product" for the "3com 4200G 24port", so that I had to choose "other" instead. Not a good solution, isn't it? Perhaps you want to tell that to your web team, too?

 

Thanks!