solid green port light

[jprovine]

I have a switch that a quarter of the top left ports the LED indicators are solid green and when I plug a pc into it, show no link on the pc's network card and don't allow network access and stay solid green when the pc is plugged into it

[akg7]

Hi,

Could you please mention the HPE switch model/product number?

Thanks!

[jprovine]

its a 3810m 48 port

[akg7]

Hi,

Could you please share below output and number of interfaces effected.?

show power-over-ethernet brief

show interface brief

Also please refer below link, there might be a fault.

https://community.arubanetworks.com/t5/Wired-Intelligent-Edge-Campus/Aruba-3810M-Switch-Series-LED-Indicators/ta-p/504591

Thanks!

[jprovine]

Memeber 1 was originally the command in a stack, we added in another member and the whole stack begain rebooting continously. So we took the power cables and the stacking cables on 1 to see if the stack would quit rebooting and it assigned a new commander, The standby did not become the commander but member three did, We re-added number 1 and it assigned it as a member not the commander even though we had the priorities configured for it to become the commander again. It appears to be working, but we must not have noticed that the ports 1-24, all on the left side are all lit solid green and not work and port 25-48, all on the right side are working fine

show power-over-ethernet

Status and Counters - System Power Status for member 1

System Power Status : No redundancy
PoE Power Status : No redundancy
Operational Power Status : No redundancy

Chassis power-over-ethernet:

Total Available Power : 1440 W
Total Failover Power : 740 W
Total Redundancy Power : 0 W
Total Used Power : 158 W +/- 6W
Total Remaining Power : 1282 W

Internal Power

Total Power Aux Power
PS (Watts) (Watts) Status
----- ------------- -------------- ---------------------
1 740 Not Supported POE+ Connected
2 740 Not Supported POE+ Connected

Member 1 Power
Available: 840 W Used: 157 W Remaining: 683 W

PoE | Power Power Alloc Alloc Actual Config Detection Power Pre-std
Port | Enable Priority By Power Power Type Status Class Detect
------ + ------ -------- ----- ----- ------ -------- ----------- ----- ------
1/1 | Yes low usage 17 W 0.0 W Disabled 0 on
1/2 | Yes low usage 17 W 0.0 W Disabled 0 on
1/3 | Yes low usage 17 W 0.0 W Disabled 0 on
1/4 | Yes low usage 17 W 0.0 W Disabled 0 on
1/5 | Yes low usage 17 W 0.0 W Disabled 0 on
1/6 | Yes low usage 17 W 0.0 W Disabled 0 on
1/7 | Yes low usage 17 W 0.0 W Disabled 0 on
1/8 | Yes low usage 17 W 0.0 W Disabled 0 on
1/9 | Yes low usage 17 W 0.0 W Disabled 0 on
1/10 | Yes low usage 17 W 0.0 W Disabled 0 on
1/11 | Yes low usage 17 W 0.0 W Disabled 0 on
1/12 | Yes low usage 17 W 0.0 W Disabled 0 on
1/13 | Yes low usage 17 W 0.0 W Disabled 0 on
1/14 | Yes low usage 17 W 0.0 W Disabled 0 on
1/15 | Yes low usage 17 W 0.0 W Disabled 0 on
1/16 | Yes low usage 17 W 0.0 W Disabled 0 on
1/17 | Yes low usage 17 W 0.0 W Disabled 0 on
1/18 | Yes low usage 17 W 0.0 W Disabled 0 on
1/19 | Yes low usage 17 W 0.0 W Disabled 0 on
1/20 | Yes low usage 17 W 0.0 W Disabled 0 on
1/21 | Yes low usage 17 W 0.0 W Disabled 0 on
1/22 | Yes low usage 17 W 0.0 W Disabled 0 on
1/23 | Yes low usage 17 W 0.0 W Disabled 0 on
1/24 | Yes low usage 17 W 0.0 W Disabled 0 on
1/25 | Yes low usage 17 W 0.0 W Searching 0 on
1/26 | Yes low lldp 17 W 6.5 W Delivering 4 on
1/27 | Yes low usage 17 W 0.0 W Searching 0 on
1/28 | Yes low lldp 17 W 12.7 W Delivering 4 on
1/29 | Yes low usage 17 W 0.0 W Searching 0 on
1/30 | Yes low lldp 17 W 11.9 W Delivering 4 on
1/31 | Yes low usage 17 W 0.0 W Searching 0 on
1/32 | Yes low lldp 17 W 6.7 W Delivering 4 on
1/33 | Yes low usage 17 W 0.0 W Searching 0 on
1/34 | Yes low lldp 17 W 6.7 W Delivering 4 on
1/35 | Yes low usage 17 W 0.0 W Searching 0 on
1/36 | Yes low usage 17 W 0.0 W Searching 0 on
1/37 | Yes low usage 17 W 0.0 W Searching 0 on
1/38 | Yes low lldp 17 W 3.7 W Delivering 2 on
1/39 | Yes low usage 17 W 0.0 W Searching 0 on
1/40 | Yes low usage 17 W 0.0 W Searching 0 on
1/41 | Yes low usage 17 W 0.0 W Searching 0 on
1/42 | Yes low usage 17 W 0.0 W Searching 0 on
1/43 | Yes low usage 17 W 0.0 W Searching 0 on
1/44 | Yes low usage 17 W 0.0 W Searching 0 on
1/45 | Yes low usage 17 W 0.0 W Searching 0 on
1/46 | Yes low usage 17 W 0.0 W Searching 0 on
1/47 | Yes low usage 17 W 0.0 W Searching 0 on
1/48 | Yes low lldp 17 W 12.1 W Delivering 4 on

Status and Counters - Port Status

| Intrusion MDI Flow Bcast
Port Type | Alert Enabled Status Mode Mode Ctrl Limit
------------ ---------- + --------- ------- ------ ---------- ---- ---- -----
1/1 | No Yes Down . off 0
1/2 | No Yes Down . off 0
1/3 | No Yes Down . off 0
1/4 | No Yes Down . off 0
1/5 | No Yes Down . off 0
1/6 | No Yes Down . off 0
1/7 | No Yes Down . off 0
1/8 | No Yes Down . off 0
1/9 | No Yes Down . off 0
1/10 | No Yes Down . off 0
1/11 | No Yes Down . off 0
1/12 | No Yes Down . off 0
1/13 | No Yes Down . off 0
1/14 | No Yes Down . off 0
1/15 | No Yes Down . off 0
1/16 | No Yes Down . off 0
1/17 | No Yes Down . off 0
1/18 | No Yes Down . off 0
1/19 | No Yes Down . off 0
1/20 | No Yes Down . off 0
1/21 | No Yes Down . off 0
1/22 | No Yes Down . off 0
1/23 | No Yes Down . off 0
1/24 | No Yes Down . off 0
1/25 100/1000T | No Yes Up 1000FDx MDI off 0
1/26 100/1000T | No Yes Up 100FDx MDI off 0
1/27 100/1000T | No Yes Up 1000FDx MDI off 0
1/28 100/1000T | No Yes Up 1000FDx MDIX off 0
1/29 100/1000T | No Yes Up 1000FDx MDIX off 0
1/30 100/1000T | No Yes Up 1000FDx MDIX off 0
1/31 100/1000T | No Yes Up 1000FDx MDI off 0
1/32 100/1000T | No Yes Up 1000FDx MDI off 0
1/33 100/1000T | No Yes Up 1000FDx MDI off 0
1/34 100/1000T | No Yes Up 1000FDx MDI off 0
1/35 100/1000T | No Yes Down 1000FDx Auto off 0
1/36 100/1000T | No Yes Down 1000FDx Auto off 0
1/37 100/1000T | No Yes Up 1000FDx MDIX off 0
1/38 100/1000T | No Yes Up 1000FDx MDIX off 0
1/39 100/1000T | No Yes Up 1000FDx MDI off 0
1/40 100/1000T | No Yes Up 1000FDx MDI off 0
1/41 100/1000T | No Yes Up 1000FDx MDIX off 0
1/42 100/1000T | No Yes Down 1000FDx Auto off 0
1/43 100/1000T | No Yes Up 1000FDx MDI off 0
1/44 100/1000T | No Yes Down 1000FDx Auto off 0
1/45 100/1000T | No Yes Up 1000FDx MDI off 0
1/46 100/1000T | No Yes Down 1000FDx Auto off 0
1/47 100/1000T | No Yes Down 1000FDx NA off 0
1/48 100/1000T | No Yes Up 1000FDx MDIX off 0
1/A1 | No Yes Down . off 0
1/A2 | No Yes Down . off 0
1/A3-Trk50 SFP+SR | No Yes Up
1/A4-Trk1 SFP+SR | No Yes Up 10GigFD NA off 0

[akg7]

 Hi,

From output it seems there  is no fault and it seems ports 1-24 are disabled, have you tried to manually enable the port 1-24?

If you want to make any switch back to commander then you need to run command : redundancy switchover

Please share below:

1. How many switches are in stack?

2. How switches are conencted in stacking? Daisy chain or ring?

3. Output of show stacking?

Thanks!

[jprovine]

I tried to enable the ports and they would not and I did not disable them they did it on their own. So does the redundancy command works when the standy didn't become the commander but and entirely differenct switch took the commander position even though the priorites were set correctly. Also is that showing the port disabled or the POE disabled, if its only the  POE should it still work with a PC?

1. How many switches are in stack? - 4 switches

2. How switches are conencted in stacking? Daisy chain or ring? Ring and all are connected

3. Output of show stacking?

Stack ID : 00011c98-eca3af00
MAC Address : 1c98ec-a3af45
Stack Topology : Ring
Stack Status : Active
Split Policy : One-Fragment-Up
Uptime : 3d 9h 26m
Software Version : KB.16.02.0015

Mbr
ID Mac Address Model Pri Status
--- ------------- -------------------------------------- --- ---------------
1 9cdc71-a13380 Aruba JL074A 3810M-48G-PoE+-1-slot ... 250 Member  - this used to be the commander
2 1c98ec-a3af00 Aruba JL074A 3810M-48G-PoE+-1-slot ... 200 Standby - this has always been the standby
3 ecebb8-1dab80 Aruba JL074A 3810M-48G-PoE+-1-slot ... 150 Commander - this became the commander 
4 089734-de9c80 Aruba JL074A 3810M-48G-PoE+-1-slot ... 128 Member

[akg7]

Hi,

Kindly remove the swtich from stacking, take backup and reset the switch to factory default configguation.

If post reset it won't work then log a case with support for replacement.

Please find below installtion guide link to reset the switch to fatory default configurationa and refer pg. 78.

https://support.hpe.com/hpsc/doc/public/display?docId=c04948676

Thanks!