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10-13-2015 08:48 AM - edited 10-13-2015 10:49 AM
10-13-2015 08:48 AM - edited 10-13-2015 10:49 AM
Hi. I'm trying to delete some portal users from controller, but some of them I get the message "User access number is not zero, can not be deleted ". I've checked those user and I noticed that the User Acces Number is 1. Probably it happened because the user didn't logoff from the session.
How could I change this access number or force delete the user?
Solved! Go to Solution.
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- wifi controller
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10-13-2015 04:59 PM
10-13-2015 04:59 PM
Re: Delete portal user HP 830 8P. "User access number is not zero, can not be deleted "
Hi
Did you verify with following commands to see if there are any wireless users still using?
display wlan client
display portal user all
Did you use the "portal delete user-all" command under the "enable" mode to try deleting the user?
Alternatively you can look at adding "idle cut" command under the portal domain, to delete/remove the user from the data base if there is no activity after certain period.
http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0126307
Ram
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10-14-2015 11:42 AM - edited 10-14-2015 01:27 PM
10-14-2015 11:42 AM - edited 10-14-2015 01:27 PM
SolutionHello RamKrish!
Your link was very valuable, but the command to cut the connection is:
<HP-830_ac-isp-portal> system-view
[HP-830_ac-isp-portal] cut connection user-name 'username'
After doing this I was able to delete user directly from user interface.
Thank you very much!!