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Delete portal user HP 830 8P. "User access number is not zero, can not be deleted "

 
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AndersonAraujo
Occasional Collector

Delete portal user HP 830 8P. "User access number is not zero, can not be deleted "

Hi. I'm trying to delete some portal users from controller, but some of them I get the message "User access number is not zero, can not be deleted ". I've checked those user and I noticed that the User Acces Number is 1. Probably it happened because the user didn't logoff from the session.

 

How could I change this access number or force delete the user?

2 REPLIES 2
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RamKrish
Valued Contributor

Re: Delete portal user HP 830 8P. "User access number is not zero, can not be deleted "

Hi

 

Did you verify with following commands to see if there are any wireless users still using?

 

display wlan client

display portal user all

 

Did you use the "portal delete user-all" command under the "enable" mode to try deleting the user?

 

Alternatively you can look at adding "idle cut" command under the portal domain, to delete/remove the user from the data base if there is no activity after certain period.

 

http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=mmr_kc-0126307

 

 

Regards
Ram
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AndersonAraujo
Occasional Collector
Solution

Re: Delete portal user HP 830 8P. "User access number is not zero, can not be deleted "

Hello RamKrish!

 

Your link was very valuable, but the command to cut the connection is:

 

<HP-830_ac-isp-portal> system-view

 

[HP-830_ac-isp-portal] cut connection user-name 'username'

 

After doing this I was able to delete user directly from user interface.

 

Thank you very much!!