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02-28-2014 06:07 AM
02-28-2014 06:07 AM
Guest Management Software (GMS) 6.3 - Account State not refreshing / Required TCP UDP Ports
Hello,
i worked now with the GMS for a few days. GMS is installed on several computers. I am using SQL Express 2008.
The MSM720 is in a different Network. From my GMS Server following TCP Ports are allowed to my controller: 80, 443, 448
I created a subscription Plan (Valid for 1 hour after first login) and created some Guest-Accounts. I realized the Account State 1 hour after first login is still "Active" in my GMS. On my MSM720 Controller there is the Account in "inactive/invalid" State.
I tried to click on the "Refresh" Button in the GMS without success.
I expected the Account should be marked as "Expired" in the GMS.
Is this behavior by design? Do i have to open more Ports on my firewall? Do the "Refresh" Button refresh the informations from the database or from the database and controller?
If just from the database: Is it required to add my GMS Server in the controller (where?), so the controller can update/add some informations (over the GMS) in the SQL Database?
Thanks a lot.
Best Regards
Marco
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04-14-2014 01:14 AM
04-14-2014 01:14 AM
Re: Guest Management Software (GMS) 6.3 - Account State not refreshing / Required TCP UDP Ports
Hello we have the same problem. Did you found solution or still finding?
Best Regards,
Peter
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08-05-2015 06:30 AM
08-05-2015 06:30 AM
Re: Guest Management Software (GMS) 6.3 - Account State not refreshing / Required TCP UDP Ports
Hi,
Don't know if this is still active but it has a lot of view so...
The GMS can not check the state if you use controller based subscription plans.
I was also looking for this problem and came out on the release note of the software:
And this is still add in the release note of the latest version 6.5