M and MSM Series

Guest Management Software not working

 
Raimund Semlitsch
New Member

Guest Management Software not working

Hi,

 

we have 2 msm765zl controller (configured as team - firmware 5.7.0.2). For Guest Management we use
the HP Guest Management Software 5.7.0.1. Since the update to the controller firmware 5.7.0.2 we can't 
create any guest account. The messages appears in the controller log:

 

Apr 2 10:19:43 warni websoap Warning in transaction 186598 : A user account has been deleted. It is strongly recommended to <a href="/security/user_accounting.asp">save accounting information now</a>..
Apr 2 10:19:42 err websoap Detail: <error><errorcode>1008</errorcode><errorinfo>Command is not supported given this product's current feature set</errorinfo></error>
Apr 2 10:19:42 err websoap SOAP FAULT: SOAP-ENV:Client "Command is not supported given this product's current feature set"
Apr 2 10:19:42 warni websoap Feature (name='sc_team_member') check failure.

Did anyone know this problem or has resolved this problem?

Thanks
Raimund 

1 REPLY 1
akrause
Occasional Visitor

Re: Guest Management Software not working

from the 5.7.0.2 release notes:

 

(Applies to E-MSM720, MSM760, MSM765zl.) When controller teaming is enabled, the Guest
Management Software (GMS) is not supported.