M and MSM Series

Help! Download MSM765 firmware.

Occasional Contributor

Help! Download MSM765 firmware.

Good afternoon!

Help please, the MSM765 controler not stablly works. It is necessary to update a firmware. But I have no CarePack. Download please a firmware for me, I will be very grateful.


URL - https://h10145.www1.hp.com/Downloads/SoftwareReleases.aspx?ProductNumber=J9370A&lang=en,en&cc=us,us&prodSeriesId=3963981

Respected Contributor

Re: Help! Download MSM765 firmware.

You need an active, registered SW support contract. With that you can download the newer firmwares from My Updates portal. Instructions are available at http://h20564.www2.hp.com/hpsc/doc/public/display?docId=c02665350.


HPE Networking Engineer
New Member

Re: Help! Download MSM765 firmware.

I'd love to get a care pack for my controller so I can keep the software current, but apparently care packs for the MSM765 are like unicorns.  Unobtainable.  I would love to get a UQ611E (as spec'd on pg 18  here: http://www8.hp.com/h20195/v2/getpdf.aspx/c04111705.pdf?ver=16), but can't.

Michal Doležal
Frequent Advisor

Re: Help! Download MSM765 firmware.

It depends on the warranty. Standard was that MSM765zl comes with lifetime warranty and 5yrs HDD warranty. But limited to hardware. Software coverage was changed in history from 1year bugfixes to 3year software support.


And if you have this controller for longer time than 3 years (so SW support expired) in this case you need to obtain PostWarranty pack.Not a carepack. (Carepack is for new devices)

But you have limited time to do this. It is exactly 90 days before support expired or 30 days after expiration. If you are out of all these limits please contact your local HP support. I think that there is a chance to cover the MSM765zl with contract agreement or there is a chance that HP send you repaired FW. But you must count with that no new major releases will be given to you. Just maintenance. It is not rule so HP is not forced to do this.

Or it is third option that HP offers to you one-time paid support.


But if controller is unstable did you try to report HW problem? Because you are under LTW.

Michal Dolezal, DiS.
System engineer