M and MSM Series
cancel
Showing results for 
Search instead for 
Did you mean: 

How to Obtain xxx.cim.startup

 
Highlighted
Occasional Visitor

How to Obtain xxx.cim.startup

Hi,

 

  I have a MSM325 with no firmware(Recevied like this), i would like to know, what kind of procedure i should follow to obtain the startup file(.cim.startup).

 

Thanks.

 

Regards

 

Li0n44

2 REPLIES 2
Highlighted
Valued Contributor

Re: How to Obtain xxx.cim.startup

Strange that you received it blank. Sorry, I don't have the startup version for the MSM325. If you bought is as per the warranty statement then there should still be warranty on the product. If you stil have warranty I suggest logging a call with HP.

 

Phone: http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html

-Select your country, call HP, phone number for Network products.

 

Web case logging: https://h10145.www1.hp.com/help/help_questions.aspx?l2id=48&SelectedTab=3

-You will need to have an account.

HPN Transceiver guru!
Occasional Visitor

Re: How to Obtain xxx.cim.startup

 

First of all thanks for the quick answer. The product is always under warranty, but before asking for a RMA, i would like to try firmware restore. I am going to contact HP.

 

 

Thanks for all anyway.

 

Regards

 

Li0n44