MSC 5200 firmware update

[Anthonywoods]

Is it possible to upgrade an MSC 5200 to the latest firmware if the firmware is version.

Firmware version: 3.1.0.0-03-4074

[Patrick R]

This is a lagacy product in the HP mobility product named MSM730. From what i can see you have 5.3.1, you will need to get a software carepack to get the latest firmware. You can only only get a minor fixes update within the year after purchasing the product.

[Fredrik Lönnman]

The MSM730 is supported in the newest 5.5 train release, but as Patricks says you probably have to buy carepack to get the firmware.

[Anthonywoods]

It is definately not 5.3.1 firmware.  I wish.  This firmware is so old that I can not select an unsecure (non-certificate) guest page (my main issue)

This unit is 4 years or older (the date on the bottom on the screen is copyright dated 2005). I believe I have to update to v.4 first, then v.5 series in steps in order for it to take.  The question being this is a original Colubris Product, MSC-5200, whether HP has the older firmware on hand to upgrade from.  If not, I am wasting my money on a care pack.

Firmware version: 3.1.0.0-03-4074 Hardware revision: 55-01-0020-00:25

[Fredrik Lönnman]

I can't say anything about the upgrade path, I think you have to turn to HP for that. But if you buy a carepack and get 5.5.2.14 or whatever is the newest you probably could wipe it, install 5.5.2.14 and manually configure it again from scratch. A little more work, but it will definately work.

[Anthonywoods]

By wiping it, you mean factory default through console? Or through the GUI?

[Fredrik Lönnman]

I guess both will do it. A clean controller and upgrade to 5.5, then do all the config. You still would need the carepack to get 5.5 though, so when you got that open a case with HP and ask if there is a supported upgrade path. If not, wipe, upgrade and reinstall.

[Anthonywoods · Accepted solution]

Per HP:

The software upgrade path for your controller will require a multi-stepped process. We must provide you with software versions 4.1, 5.0, 5.3, and then 5.5. You will reboot the controller after each step of the upgrade.