M and MSM Series

Re: MSM 710/760 Error

Occasional Contributor

MSM 710/760 Error

My customer has the following error message on both MSM 710 and 760 controller after upgraded to 5.4.2 from 5.3.1:

Dec 20 15:29:25 warning iprulesmgr Ignoring HTML authentication request (ip-address='') has we can't determine where this user is located due to missing MAC Address inside ARP table or request.
Dec 20 15:29:23 err webauth Your request could not be processed. Please try again. If the problem persists, call your service provider and report error code -113: Unknown result value passed

Can anyone help to explain what has caused this.


P.S. This thread has been moved from Communications, Wireless (Legacy ITRC forum) to MSM Series. -HP Forum Moderator

Occasional Contributor

Re: MSM 710/760 Error

Please upgrade to the latest firmware to resolve this issue.