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MSM 710/760 Error

 
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chiue
Occasional Contributor

MSM 710/760 Error

My customer has the following error message on both MSM 710 and 760 controller after upgraded to 5.4.2 from 5.3.1:


Dec 20 15:29:25 warning iprulesmgr Ignoring HTML authentication request (ip-address='10.247.112.120') has we can't determine where this user is located due to missing MAC Address inside ARP table or request.
Dec 20 15:29:23 err webauth Your request could not be processed. Please try again. If the problem persists, call your service provider and report error code -113: Unknown result value passed

Can anyone help to explain what has caused this.

 

P.S. This thread has been moved from Communications, Wireless (Legacy ITRC forum) to MSM Series. -HP Forum Moderator

1 REPLY 1
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Inayath
Occasional Contributor

Re: MSM 710/760 Error

Please upgrade to the latest firmware to resolve this issue.