M and MSM Series

MSM 720 6.3 Upgrade to 6.4 fails

 
MS_Vio
Occasional Contributor

MSM 720 6.3 Upgrade to 6.4 fails

We have been unable to upgrade many of our MSM 720s from 6.3 to 6.4.  Anybody else is experiencing the same problem?

 

Thanks.

4 REPLIES 4
Lmm_1
Honored Contributor

Re: MSM 720 6.3 Upgrade to 6.4 fails

What kind of issue are you having? AP synchronization issues ? The update doenst start ?

MS_Vio
Occasional Contributor

Re: MSM 720 6.3 Upgrade to 6.4 fails

The upload of the new file starts properly but at some point during the upload process or at the end I get the error message "Firmware filename cannot be blank".  In other words, the field that contained the new file becomes empty.

Lmm_1
Honored Contributor

Re: MSM 720 6.3 Upgrade to 6.4 fails

I had a similar issue once but it ended up being a connectivity issue, the download was timing out. After few attempts, the upgrade went through.

Mykhaylo
New Member

Re: MSM 720 6.3 Upgrade to 6.4 fails

Give access to internet from Controller.