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MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

 
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Stephen Anning
Occasional Visitor

MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

Hi folks

We currently have a MSM710 access controller and a couple of MSM422 access points.

Wondering if anyone has seen any issues with Macbooks (running osx 10.6.2) or Iphones (running latest firmware version) disconnecting from the wireless after a few minutes.

Windows clients are fine, only seems to occur with Mac's and Iphones.

 

P.S. This thread has been moved from Communications, Wireless (Legacy ITRC forum) to MSM Series. -HP Forum Moderator

5 REPLIES 5
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cenk sasmaztin
Honored Contributor

Re: MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

hi

Which do you use the radio mode ?
and
Which do you use security mode ?

please test

don't use any security mode on VCS profile must have open security
and make only g radio mode on controller through access point
please make test and say me result
cenk

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Stephen Anning
Occasional Visitor

Re: MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

Hi

When we opened it up, it seemed to work fine.
So it appears to be an issue with HTML username/password authorization and Macbooks/Iphones.

Not sure what to do next though as we would like to keep the html authorization enabled.
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east
Occasional Contributor

Re: MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

I had problems with this too. It seems to work better when you disable HTTP authentication and force HTTPS authentications.

Also if you have session/welcome pages try disabling them to see if they help.

Hopefully the next batch of firmware updates from HP will fix these issues.

Let me know if that helps!

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cenk sasmaztin
Honored Contributor

Re: MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

do you use internel radius server (on MSM710 radius server)

do you create local user on MSM 710
cenk

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ToddMc
Occasional Visitor

Re: MSM710 - Apple Macbooks and Iphones disconnecting after a few minutes

Has anyone had success with getting this problem fully resolved? I am experiencing the same problem when operating the MSM422 is autonomous mode with WPA2/Preshared Key security. It seems particularly bad when using radio1 in pure N mode (in either the 2.4 or 5ghz bands).