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MSM710 Guest Management Software hanging at voucher print spooling

 
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peachesnoodles
Occasional Visitor

MSM710 Guest Management Software hanging at voucher print spooling

Hi there,

 

As the topic header suggests, I have a single MSM710 installed and various hosts on the network are set up to be able to access the guest management software and add new guest accounts.

When the users attempt to create a new voucher, they get all the way through the process to the print spooling and the software hangs and no voucher is presented.

Each user has their own printer, the printers work with any other software.

We have installed the software on a clean PC and this works, but still doesn't work on the old hosts.

1 - Is there a specific process to unintsall the HP Guest management software? (It's have it's own uninstall selection)

2 - What could be causing these hosts to not be able to print?

 

I should add that I have confirmed that the PC's are in the allowed ranges on the controller and that they can all reach the controller and the controller can reach them.  The problem seems specific to the Guest management software.

 

 

3 REPLIES 3
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Arimo
Respected Contributor

Re: MSM710 Guest Management Software hanging at voucher print spooling

Hi

 

What are your MSM FW and GMS exact versions?


HTH,

Arimo
HPE Networking Engineer
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Nilldot
Occasional Contributor

Re: MSM710 Guest Management Software hanging at voucher print spooling

I have exactly the same problem!

 

Guest Management Software - 6.2.0.0 (build 166)
Java - version: 1.7.0_45
SWT - version: 3555
Platform: Windows 8

 

Though latest JAVA version has been installed (manual copy). With the stock version of java (jre1.6.0_32) it didn't work neither. But with latest java, it at east detects my OS

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Rafał_2
Occasional Collector

Re: MSM710 Guest Management Software hanging at voucher print spooling

I have the same problem:

 

Guest Management Software -  5.7.4.0 (build 174)
 Java - version: 1.6.0_32
 SWT - version: 3555
 Platform: Windows 7

 

Has anybody solution for it? Others printing from other software works.