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MSM760 Internet port down

 
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dejash
Occasional Advisor

MSM760 Internet port down

Hi,

I'm new in HP wireless. I have MSM760 access controller (firmware version - 5.5.2.0-01-9934).

My problem is that I can't bring up internet port on MSM760.

When I connect internet port with our Cisco switch on access port (untagged) in VLAN that has access to Internet, port on Cisco switch is up up and LED's on internet port are blinking normaly (speed 1000, activity ok). Internet port gets all information from DHCP (ip address, dns server, realm...) exept default gateway.

In port configuration window of MSM760 Internet port is red - DOWN and it is not reachable.  

I try with static address - same.

 

 

In system logg I have repeatedly message:

Aug 26 11:44:27 crit monitord Last message repeated 1 times

Aug 26 11:44:17 crit monitord *** ATTENTION *** BID check failure

Aug 26 11:44:12 err dhclient send_packet: Network is down

Aug 26 11:44:12 crit monitord Last message repeated 2 times

Aug 26 11:44:01 crit monitord *** ATTENTION *** BID check failure

Aug 26 11:44:01 err dhclient send_packet: Network is down

 

Is that normal behavior or it is hardware failure?

 

Please help

16 REPLIES 16
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cenk sasmaztin
Honored Contributor

Re: MSM760 Internet port down

hi
you must try 3 step for solution
1-set controller port 1000base full
2-check utp cable
3-connect crossover cable between cisco and msm

and take test
cenk

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cenk sasmaztin
Honored Contributor

Re: MSM760 Internet port down

hi
you must try 3 step for solution
1-set controller port 1000base full
2-check utp cable
3-connect crossover cable between cisco and msm

and take test

cenk

Highlighted
Arimo
Respected Contributor
Solution

Re: MSM760 Internet port down

Hi there

 

Please call support about this.


HTH,

Arimo
HPE Networking Engineer
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dejash
Occasional Advisor

Re: MSM760 Internet port down

Spoiler
 

I was try everything, cross cable, connect to the router, force speed and duplex...

Nothing

I think it's hardware problem

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Jonathan_71
Occasional Contributor

Re: MSM760 Internet port down

Hi,

 

I have exactly the same problem on a brand new replacement MSM 760, internet port comes live only for a few seconds and then dies immediatley.

 

What was the resolution to this post please?

 

Bid check errors reported in log.

 

 

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dejash
Occasional Advisor

Re: MSM760 Internet port down

Yes, same thing. I ordered new controller.

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Jonathan_71
Occasional Contributor

Re: MSM760 Internet port down

Hi,

 

We assumed that the harware was fault, and ordered another MSM760 but are having exaclty the same problem with the second one too.


Did you attempt to restore an earlier version of backup file from a previous release ? as this seems to be what might have caused our issue.

 

 

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dejash
Occasional Advisor

Re: MSM760 Internet port down

My controller was brand new, out of the box.

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MarcusHJK
Occasional Visitor

Re: MSM760 Internet port down

The Internet port doesn't work untagged, you have to define a VLAN ID.

 

Please read the release notes for the current firmware, there are several problems you should know about.