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09-07-2012 12:25 PM
09-07-2012 12:25 PM
MSM760 Password Recovery
Is defaulting the controller the only way to recover from a lost/forgotten password?
Any advice or recommendation is appreciated.
Thanks.
Cheers.
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- Password reset
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09-11-2012 09:54 AM
09-11-2012 09:54 AM
Re: MSM760 Password Recovery
If you had enabled the "Enable Password Console Reset" checkbox and you had physical access to the unit, you could use the CLI to reset the password.
If that feature is not enabled, you will need to perform a factory reset.
--glen
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09-11-2012 10:57 AM
09-11-2012 10:57 AM
Re: MSM760 Password Recovery
In case you do have that feature enabled, here is the process (so you don't have to dig through the documentation to find it as I did):
-Connect to the controller's console - 8-n-1, 9600
-Reboot the controller. Log in as user 'emergency'.
-Follow the prompts to reset the password.
HP ASE (Mobility), Infrastructure Engineer
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07-01-2013 12:07 AM
07-01-2013 12:07 AM
Re: MSM760 Password Recovery
Hello team i want to reset the password alone and i need the old Configuration... Please Suggest
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07-01-2013 07:39 AM
07-01-2013 07:39 AM
Re: MSM760 Password Recovery
I don't know that unit at all well, but I think you'll find recovering the configuration if you've lost the password is impossible by design. The configuration contains security-sensitive information such as shared secrets for RADIUS servers.
Have you confirmed the serial port password recovery mechanism mentioned by previous posters is disabled?
Though there is a small security risk in doing so, it's worth considering setting network devices to authenticate management log-ins using RADIUS. In this scenario, recovering from a lost password simply requires changing the password on the RADIUS server (or creating a new account that sends the correct management attributes in the Access-Accept).
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07-01-2013 09:16 AM
07-01-2013 09:16 AM
Re: MSM760 Password Recovery
Hi Jeslin,
To recover password:
1. Connect to controller using Console Cable
2. Reboot the controller and wait for Login prompt
3. Enter "emergency" without quote as username and after that it will give two option i.e.
4. reset password, select 1
5. after that it will give same prompt, select 0.
6. now you can use default username and password i.e. admin/admin.
Please try this and let me know the reasult.
Vivek Kumar Singh
HP Networking
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07-04-2013 03:43 AM
07-04-2013 03:43 AM
Re: MSM760 Password Recovery
Hi Vivek,
We tried rebooting the device and tried by entering emergency it is wasking for the password i tried with admin, blank. it is not working pls suggest.
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10-23-2013 02:27 AM
10-23-2013 02:27 AM
Re: MSM760 Password Recovery
hi,
I am having the same issue whereby the password reset using the emergency username is not resetting the password back to admin/admin.
Is there any other way to get onto the controller without losing config?
thanks kindly.
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12-13-2013 04:28 PM
12-13-2013 04:28 PM
Re: MSM760 Password Recovery
Hi,
How about if the console is not working, even you did the reboot? How can we reset it to factory default? reset and clear button is not working as per my experienced and this guy,
What doesn’t work
The documentationtalks about using the Reset and Clear buttons together to return the device to factory defaults. Here’s a picture of the device:
@cmccondochie wrote:hi,
I am having the same issue whereby the password reset using the emergency username is not resetting the password back to admin/admin.
Is there any other way to get onto the controller without losing config?
thanks kindly.
http://consultingtales.com/2013/06/26/hp-msm720-wireless-controller-factory-reset-firmware-bug/