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MSM760: dual band device (I5,I5s,I6,Mac Pro) cannot connect access point

 
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bobbysena
Occasional Visitor

MSM760: dual band device (I5,I5s,I6,Mac Pro) cannot connect access point

dear all,

 

I use MSM760 and access point is model 425(JG654A) .

 

I disable radio 5.0 Ghz and I using 2.4 Ghz only.

 

In case the access point have problem.

 

I cannot access the Access point by dual band device (I5,I5s,I6,Mac Pro) but iphone4 , iphone 4s (one band) can connect.

 

If I reboot the access point dual band device and one band can connect to access point.

 

 

I have 200 AP and when dual band device cannot connect the MSM760 show ip status 0.0.0.0

 

 

remark : Andorid device is working,

 

Controller:          MSM 760

Access Points:   425

mode : WAP2 Enterprise Wireless 802.1x


 

THank

Nattawat

 

1 REPLY 1
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Arimo
Respected Contributor

Re: MSM760: dual band device (I5,I5s,I6,Mac Pro) cannot connect access point

If the problem applies to 5 and 6 but not 4, I'd talk to Apple. Something has apparently changed in the devices themselves.

 

If you have 5GHz-capable devices, why would you force them to more polluted 2.4GHz spectrum anyway?

 


HTH,

Arimo
HPE Networking Engineer