MSM760 firmware upgrade from 6.2.1.1-18016 to the last one

[JaroslavP]

Hello

I have a little question for you.

I have a customer with MSM760 controller

Customer want upgrade firmware from 6.2.1.1 to the last one. which steps must he take. Can he upgrad in one step from 6.2.1.1 to the last one?

[Emil_G]

Hello, 

The release notes always contain information about the prerequisites for the update. Here are the release notes of 6.6.9.1

https://support.hpe.com/hpsc/doc/public/display?docId=a00072642en_us

On page 6 you will find

Prerequisites
IMPORTANT: If your controller is not already running Version 5.7.5.0 or 6.0.3.0 or later, a two-step
upgrade must be performed. First upgrade your controller to Version 5.7.5.0 or 6.2.1.1, and then as
a second step, upgrade the controller to V6.6.9.1.

Since your controller is already running 6.2.1.1 it is possible to install directly the latest version 6.6.9.1 (of course if you have a SW support contract)

[JonathanDD]

I have the firmware version 6.2.1.1-18016 as well. However, I am getting the error, "Firmware upgrade aborted because the new firmware is for another hardware platform. Restarting with previous version. (8)" when I try to upgrade. Any suggestions?

[Emil_G]

Hello Jonathan, 

Could you please provide the model of your controller and the full name of the firmware file you are trying to install?