MSM765 - New Access Points - Looping

[PCC-ICT]

Software Version: 5.5.3.0-01-10326

Any new or factory reset access point connecting to our network doesn't synchronise.

We have two models MSM422 & MSM460. 

The loop is as follows:

Controller’s status says:

“Waiting for Acceptance”

“Validating capabilities”

“Establishing tunnel”

“Restoring configuration”

“Uploading Configuration”

“Resetting Configuration” and the AP reboots.

Continues to Loop through the above steps. They are on the correct VLAN and PoE ports.

If an AP is working and synchronised and we disconnect it and re-connect, it works fine.

[FranoM]

Just an idea ... do you checked the max APs you can connect on the controller ? Did you reach this number ?

[georgedallas]

upgrade code tp 6.3 - works well - solves many issues

[PCC-ICT]

We have a limit of 80. Currently 64 in operation

It has been working for a long time on this same firmware version. We've factory reset AP's time after time and they've synchronised fine in the past.

[Arimo]

I remember seeing similar issues previously. I'd recommend contacting your local support center.