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MSM765 - New Access Points - Looping

 
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PCC-ICT
Occasional Visitor

MSM765 - New Access Points - Looping

Software Version: 5.5.3.0-01-10326

 

Any new or factory reset access point connecting to our network doesn't synchronise.

We have two models MSM422 & MSM460. 

The loop is as follows:

 

Controller’s status says:

“Waiting for Acceptance”

“Validating capabilities”

“Establishing tunnel”

“Restoring configuration”

“Uploading Configuration”

“Resetting Configuration” and the AP reboots.

 

Continues to Loop through the above steps. They are on the correct VLAN and PoE ports.

 

If an AP is working and synchronised and we disconnect it and re-connect, it works fine.

 

4 REPLIES 4
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FranoM
Advisor

Re: MSM765 - New Access Points - Looping

Just an idea ... do you checked the max APs you can connect on the controller ? Did you reach this number ?

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georgedallas
Occasional Visitor

Re: MSM765 - New Access Points - Looping

upgrade code tp 6.3 - works well - solves many issues

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PCC-ICT
Occasional Visitor

Re: MSM765 - New Access Points - Looping

We have a limit of 80. Currently 64 in operation

 

It has been working for a long time on this same firmware version. We've factory reset AP's time after time and they've synchronised fine in the past.

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Arimo
Respected Contributor

Re: MSM765 - New Access Points - Looping

I remember seeing similar issues previously. I'd recommend contacting your local support center.


HTH,

Arimo
HPE Networking Engineer