M and MSM Series
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all msm410 lost

johan westrin
New Member

all msm410 lost

My access controller doesnt display any of my APs any more, just like they never existed.

I tried deleting them from the AC interface, unplug and re-discover but there is absolutely nothing going on.

The APs green lights are blinking, but disheartingly rythmical.

I suspect this may have to do with an electric fault occuring in the building, but then again my switch is fine and nothing else is affected.

cenk sasmaztin
Honored Contributor

Re: all msm410 lost

your access controller and MSM 410 access point device have different software version

please check msm controller and msm410 access point software version

Trusted Contributor

Re: all msm410 lost

See also the following discussion thread: http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1448444

You should contact support to make sure you have the proper SW that works with the latest MSM410s and MSM710 controllers.
Trusted Contributor

Re: all msm410 lost

And also this thread: http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1439349

You need to have the latest SW (5.3.6) to likely fix this issue.