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upgrade MSM = you have to pay ?

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Yann76
Occasional Contributor

upgrade MSM = you have to pay ?

Hello

I just to talk to the HP support who said me that if I want to upgrade the firmware of my MSM 760 I have to pay !

I'm really surprised. Anyone can confirm me that please ?

 

Thanks a lot.

Yann76

3 REPLIES
Fredrik Lönnman
Honored Contributor

Re: upgrade MSM = you have to pay ?

If you're out of the warranty period (1y I think) then you'll need at carepack to download new firmware, and that costs money.

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CCIE Service Provider
MASE Network Infrastructure [2011]
H3CSE
CCNP R&S

SCOOTER
Esteemed Contributor

Re: upgrade MSM = you have to pay ?

Arimo
Respected Contributor

Re: upgrade MSM = you have to pay ?

This only applies to devices purchased before Aug 1 2013. Devices purchased on or after that date fall under Warranty 2.0, which provides unlimited FW upgrades for the duration of the entitlement. The entitlement period for FW upgrades varies.

 

Information about Warranty 2.0 is available at http://h17007.www1.hp.com/us/en/networking/support/warranty/index.aspx#.UwONn4X1Svw. The warranty periods are listed in the Warranty Summary.


HTH,

Arimo
HPE Networking Engineer