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Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

 
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HPE Pro

Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

Good day MSA Community.   I wanted to make you aware of a critical firmware update required for certain MSA SAS solid state drive (SSD) models to prevent drive failure at 32,768 hours of operation.  This issue affects any of the following SAS SSD models running a drive firmware version earlier than HPD8 and installed in an HPE MSA Storage array:

 

HPE Model Number

Model Description

MO0400JFFCF

HPE MSA 400GB 12G SAS MIXED USE SSD

MO0800JFFCH

HPE MSA 800GB 12G SAS MIXED USE SSD

MO1600JFFCK

HPE MSA 1.6TB 12G SAS MIXED USE SSD

MO3200JFFCL

HPE MSA 3.2TB 12G SAS MIXED USE SSD

 
HPE was notified by a Solid State Drive (SSD) supplier of a firmware defect affecting certain SAS models listed in the table above.
 
A critical firmware upgrade is required for certain MSA SAS solid state drive (SSD) models to prevent drive failure at 32,768 hours of operation.  HPD8 firmware is considered a critical fix and is required to address this issue. HPE strongly recommends the immediate application of this critical fix. 
 
Please reference the Customer Bulletin for more details on how to determine which drive models are configured in the HPE MSA Storage array and how to determine drive power-on hours for an HPE MSA drive.
 
Resolution:  Immediately upgrade the drive firmware to version HPD8.  Obtain HPD8 for HPE MSA SSDs from one of the following links:
MSA Windows link or MSA Linux link

 

I am an HPE Employee

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7 REPLIES 7
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Occasional Visitor

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

We want to update de firmware but it fails:

We tried using vmware and getting this error:

[root@esxi-prod-13:/var/log/CP042215] ./CP042215.vmexe
Executing ESXi65 binaries and copying to current directory
Online HDD/SDD Flash Component for VMware ESXi - MO0400JFFCF, MO0800JFFCH, MO1600JFFCK, and MO3200JFFCL Drives (HPD8), searching...
============ Summary ============
Smart Component Finished
Exit Status: 3
Update not attempted. All selected devices are either up-to-date or have newer versions installed.

And using windows we used cmd: CPxxxxxxx.exe /target <ip_address> /user <username> /passwd <password> /s

But also no luck. Getting Error:

The installation procedure did not complete successfully. An error occurred during the setup process.

You may look at the setup log file for more details if desired.

Additional Information:
Error while parsing arguments
Unknown/Unexpected Option(s) at: /target
exception while parsing command line arguments
No supported devices to flash
A fatal error occurred. See engineering log for details.

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HPE Pro

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

Please open a case if you are still having issues with drive firmware update. 

I am an HPE Employee

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Occasional Visitor

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

I had contact and it is fixed.
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Occasional Visitor

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

Hello,

Stupid question :

I have this model MO0800JFFCH on ProLiant DL 360 G9 & G10. Is it critical to ? (Actual firmware G9 HDP4, G10 HDP1)

Thanks,

BR

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HPE Pro

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

Hi

IT should be updated. to Version:HPD8 (22 Nov 2019)

Because if we dont update system then it is effected. and will result in failure exactly after 3 years, 270 days 8 hours.

-

The issue affects SSDs with an HPE firmware version prior to HPD8 that results in SSD failure at 32,768 hours of operation (i.e., 3 years, 270 days 8 hours), neither the SSD nor the data can be recovered, after the SSD failure occurs.

Prashant S.


I am a HPE Employee

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HPE Pro

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

Hi Fabien1,  

Yes, your drive should be updated to HPD8.   Here is a link to the Proliant Customer Advisory for this issue: 
https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00092491en_us

Cheers!
/Kipp

I am an HPE Employee

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Occasional Visitor

Re: Critical Firmware Upgrade Required For Certain MSA SAS Solid State Drive (SSD) Models

@PrashantS& @Kipp_Glover Thanks for your help.

 

Wish you a nice day !