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FORGOT PASSWORD FOR HPE MSA 2050

 
babular
Occasional Visitor

FORGOT PASSWORD FOR HPE MSA 2050

Hi, kindly assist with resetting login details for HP MSA 2050.

The defaults password were changed from manage to something else but we can't seem to remember the new login details. 

Please kindly assist as we can't login to the Storage device.

Thank you

4 REPLIES 4
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arun_r
Frequent Advisor

Re: FORGOT PASSWORD FOR HPE MSA 2050

Password recovery would probabvly not work if the MSA firmware version is VL100 version. 

Try the below mentioned steps:

Connect USB serial cable to the controller.

Use Terra Term or another similar emulator if USB drivers and putty serial console doesnt work:

https://support.hpe.com/hpsc/swd/public/detail?swItemId=MTX_b5a86168606e4446b10ed72b52

Controller serial number would be displayed on the log in page.

Log in name would be restoredefaults

Use controller serial number as the password.

This would reset the user accounts and password and restart managenment controllers,

If the above steps fail to fix the issue probably both controllers require replacement and HPE support should be able to help you with that.

 

 

 

 

I am an HPE Employee

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arun_r
Frequent Advisor

Re: FORGOT PASSWORD FOR HPE MSA 2050

Can you please help us to understand if the issue got resolved or not?

If issue got resolved then how?

This will help for everyone who are all following your forum.

If you feel this was helpful please click the KUDOS! thumb below!

I am an HPE Employee

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babular
Occasional Visitor

Re: FORGOT PASSWORD FOR HPE MSA 2050

Dear Team,

This issue has not been resolved.

I tried all the suggestions above but couldn't resolve the issue at hand.

Thank You

arun_r
Frequent Advisor

Re: FORGOT PASSWORD FOR HPE MSA 2050

If the suggested steps failed to resolve the issue the only option would be to replace both the controllers simultaneously after scheduling a down time.

Please log a support case with HPE support team who should be able to assist you further:

https://support.hpe.com/portal/site/hpsc/scm/home

I am an HPE Employee

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