MSA Storage

HP MSA2312i (2000i G2 MSA) controller revival?

 
Thomas11
Visitor

HP MSA2312i (2000i G2 MSA) controller revival?

Hello,

 

I have an old MSA2312i which I want to use for my home lab, but only one controller is working.

 

We had a controller failure a few years ago, so we got a refurbished controller, only this controller had a newer firmware version and partner firmware update was enabled which I did not know.

 

So when placing the refurb controller it did a firmware update of the controller which was already in the MSA, without me knowing it was doing this I turned off the MSA which resulted in a somewhat bricked controller.

 

Does anyone know if it is possible to revive this controller?

 

Controller product number: AJ803A

 

3 REPLIES 3
Josh94K
HPE Pro

Re: HP MSA2312i (2000i G2 MSA) controller revival?

@Thomas11 Hope you are doing well,  what is the firmware version on the controllers now?
you could try the following basic troubleshooting steps. 

General Troubleshooting steps

Reseat the controller
If not done already, you can Try reseating the controller. 
Pull out the controller partially, wait for 30sec and reseat it. 

Power cycle the array
you can also try power cycling the unit. 
power down the unit, remove all the cables, wait for some time, and plug the cables back and power on the unit. 


@Thomas11   I hope this helps! 
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Note: "While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company."

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ArunKKR
HPE Pro

Re: HP MSA2312i (2000i G2 MSA) controller revival?

Hi Thomas,

 

If the original controller does not come up even after removing and reseating it and a power cycle of entire MSA, the controller needs to be replaced.

 

You could try a reflash of the original controller , if  the original controller comes back up and if you have the firmware update file.

 

 

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX_764f3d9145bf48cd8c4b5236a4

 

Note: You might need to log a support case and get in touch with support engineer to check for options to download firmware for the unit.

While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company

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ArunKKR
HPE Pro

Re: HP MSA2312i (2000i G2 MSA) controller revival?

Hi Thomas,

 

Please let us know whether the information shared helped.

While I am an HPE Employee, all of my comments (whether noted or not), are my own and are not any official representation of the company

Accept or Kudo