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HP Storage

 
Ron03
Occasional Advisor

HP Storage

Hi Guys,

 

How to fix this issue, I check all my HDD on storage the status is OK.

 

Health: Degraded

Health Reason: A subcomponents of this components is unhealty

 

please help

14 REPLIES 14
AnkitM
Trusted Contributor

Re: HP Storage

HP has multiple storage under it's Storage Portfolio, which storage are you referring to?

 

Is it HP MSA are you referring to?

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Ron03
Occasional Advisor

Re: HP Storage

yes it is HP-MSA-2000-G3 please help me to fix this issue.

 

Thanks

 

 

Torsten.
Acclaimed Contributor

Re: HP Storage

Check the system from SMU (follow the marks) or do "show system" from CLI.


Hope this helps!
Regards
Torsten.

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Ron03
Occasional Advisor

Re: HP Storage

Hi Where I can find that one? sorry I'm new here in MSA-2000

Torsten.
Acclaimed Contributor

Re: HP Storage

ssh to the array and do "show system".


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Ron03
Occasional Advisor

Re: HP Storage

Hi torsten please check my upload picture. its a hardware problem?

Torsten.
Acclaimed Contributor

Re: HP Storage

Both compact flash cards (part of the controller) have failed. Try to reboot the controllers one by one. If the issue remains, replace the cards. make sure you are using current firmware (TS252).


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Ron03
Occasional Advisor

Re: HP Storage

ok will do. what is the reason why we face this problem?

 

thanks

AnkitM
Trusted Contributor

Re: HP Storage

It is unlikely that 2 CF Cards fail at the same time. Can you check in the SMU you were getting errors similar to:

  242   ERROR          Auto-write-through trigger event: CompactFlash failed.

  242   ERROR          Auto-write-through trigger event: CompactFlash failed

 

If yes then you will need to replace both the cards with http://partsurfer.hp.com/Search.aspx?SearchText=768079-001 

 

If not then we can try to check what is going on.

Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award KUDOS! to the person providing the answer. This helps others searching for a similar issue.
Ron03
Occasional Advisor

Re: HP Storage

Hi

 

 

 where I can find this:

 

242   ERROR          Auto-write-through trigger event: CompactFlash failed.

  242   ERROR          Auto-write-through trigger event: CompactFlash failed

 

thanks

AnkitM
Trusted Contributor

Re: HP Storage

You can login to MSACli (Telnet to the SMU/GUI IP Address)

#show events

 

OR from the GUI (Refer Attachment)

 

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Ron03
Occasional Advisor

Re: HP Storage

ok I did that.what next step?

Ron03
Occasional Advisor

Re: HP Storage

Hi 

 

what do you think?

 

Thanks

AnkitM
Trusted Contributor

Re: HP Storage

None of the Event Shows any errors.

 

Can you add #show configuration and #show events output (Tail it to 500 lines)

 

OR 

 

You can reseat 1 of the Controller and Check if the CF Status Changes.

If not, you will need replace the same.

Was your question answered correctly? If so, please remember to mark your question Answered when you get the correct answer and award KUDOS! to the person providing the answer. This helps others searching for a similar issue.