How to register MSA 2062 in HPE Support - My Products

[JulianBlu]

Anyone knows the right procedure to register MSA 2062 in HPE Support?  I know we bought 5 years support and by phone I will get it, but I'd like to have the device listed in My Products.

Does MSA come with a Warranty?  A support Agreement?   A Packaged Support?

Does MSA have a Product Number and a Serial? Where to find them in the web management - SMU ?

Why is HPE storage registration so mysterious ?

Thank you.

[sbhat09]

Hello @JulianBlu,

You may find the information in page no 71 useful to register your MSA system with HPE -  https://support.hpe.com/hpesc/public/docDisplay?docId=a00105314en_us&docLocale=en_US

Regards,
Srinivas Bhat

If you feel this was helpful please click the KUDOS! thumb below!
Note: All of my comments are my own and are not any official representation of the company.

[Moderator edit: Removed the broken link. Please refer to https://support.hpe.com/]

[support_s]

System recommended content:

1. HPE MSA 2062 Storage Array

2. HPE MSA 2062 Storage Array - Overview

Please click on "Thumbs Up/Kudo" icon to give a "Kudo".

Thank you for being a HPE valuable community member.

[JulianBlu]

Sorry, 

on page 71 there are only a lot of generic links to support pages, none of them solve the issue.

We need to know:

- how to retrieve MSA 206x Serial Number (if useful);

- detailed instructions for registering the serial number/license number or whatever needed to make MSA appear under HPE Support - My Products.

[JonPaul · Accepted solution]

@JulianBlu 
Support is provided on the Serial Number and the SKU  (Combined these make a unique HPE identifier)
Both can be found in the SMU v4:
Maintenance --> About --> Hardware Information
That's the first hurdle, le me see if I can find the process for navigating support

[Shawn_K]

@JulianBlu 

Here is some useful information on how to link your entitlement product serial numbers to an HPE Support Center account:

• How to link contracts and warranties to your HPE Support Center User Profile to access Protected Knowledge and downloads:
  

  https://support.hpe.com/hpesc/public/docDisplay?docId=a00041232en_us

• Information on access to HPE support materials:
  

  http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=c03859703

• HPE Support Case Manager:
  

  http://h20566.www2.hpe.com/portal/site/hpsc/public/scm/home?cc=US&lc=en-US&ac.admitted=1480700606749.125225703.1938120508

  I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

  Cheers,
  Shawn

  [Moderator edit: Updated the broken link.]

[JulianBlu]

Correct!

I used the Link Warranties option in My Support to add the MSA, using SKU Part Number and SKU Serial Number from SMU/Maintenance/About/Hardware.

There was an error at first, about "outdated entitlement" but after clicking continue a second time the MSA got registered, and it is also showing the correct Support End Date.

[Sunitha_Mod]

Hello @JulianBlu, 

Great! Glad to know the concern has been addressed.