MSA Storage

MSA 1040 FW update

 
FHDH
Visitor

MSA 1040 FW update

Hello all. I've updated the FW on my MSA 1040 Storage. I installed the GL225P002-02-HP version and After the update, I cant see all information through GUI Interface. Even I can't choose between older and newer GUI versions. The physical, Vdisks, Hosts information is not shown when I click on it.I've tried with 3 different FW versions with the same behavior.

Some experience with this issue?

Thanks!

9 REPLIES 9

Re: MSA 1040 FW update

@FHDH 

What was the old version from which you have updated to GL225P002-02?

Did you tried different web browser ?

Did you tried accessing SMU GUI from different system?

Are you able to access all details properly from Command line?

I would never suggest to update or downgrade Controller firmware again and again until MSA expert having specific instruction to do the same.

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

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FHDH
Visitor

Re: MSA 1040 FW update

Hello, thanks for your response.

What was the old version from which you have updated to GL225P002-02?

GLS200R12-01

Did you tried different web browser ?

Yes, with the same behavior.

Did you tried accessing SMU GUI from different system?

Yes, I tried it!

Are you able to access all details properly from Command line?

Yes, the CLI works so fine

At this moment I installed the GL220P010 and the MSA is working OK, but I need to update to a most recent version

 

Re: MSA 1040 FW update

@FHDH 

Ideally Controller firmware update path,

GL200 -> GL220 -> GL225

So if you are at GL220 then you can directly update to GL225 with latest version.

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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Shawn_K
HPE Pro

Re: MSA 1040 FW update

Hello,

You mentioned you upgraded from GL200R12-01 to GL225P02-02. That is a large leap for the system to make. As mentioned, it is recommended to install GL220 and then go to GL225 first to ensure all the components get properly upgraded.

So let's go back and make sure you got the system fully upgraded. Using the CLI please provide the output for the following command - #CLI show versions detail

What we would like to see is if the MC versions match and are up to the correct level for the bundle version. It might be that you performed an upgrade but one or more of the MCs did not get upgraded.

You also might want to try to clear your browser's cache. Log into both controllers and determine if the SMU behavior is the same.

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

Cheers,
Shawn


I work for HPE

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FHDH
Visitor

Re: MSA 1040 FW update

Ok this is the show versions detail command output:

 

# show versions detail
Controller A Versions
---------------------
Storage Controller CPU Type: Gladden 1300MHz
Bundle Version: GL220P010
Base Bundle Version: G22x
Build Date: Wed Aug 16 09:51:08 MDT 2017
Storage Controller Code Version: GLS220P08-02
Storage Controller Code Baselevel: GLS220P08-02
Storage Controller Loader Code Version: 27.016
CAPI Version: 3.19
Management Controller Code Version: GLM220P008-02
Management Controller Loader Code Version: 6.27.25440
Expander Controller Code Version: 3203
CPLD Code Version: 55
PRM CPLD Code Version: 6
Hardware Version: 2.1
Host Interface Module Version: 0
Host Interface Module Model: 0
Backplane Type: 7
Host Interface Hardware (Chip) Version: 2
Disk Interface Hardware (Chip) Version: 3
SC Boot Memory Reference Code Version: 1.2.1.13
CTK Version: No CTK present

Controller B Versions
---------------------
Storage Controller CPU Type: Gladden 1300MHz
Bundle Version: GL220P010
Base Bundle Version: G22x
Build Date: Wed Aug 16 09:51:08 MDT 2017
Storage Controller Code Version: GLS220P08-02
Storage Controller Code Baselevel: GLS220P08-02
Storage Controller Loader Code Version: 27.016
CAPI Version: 3.19
Management Controller Code Version: GLM220P008-02
Management Controller Loader Code Version: 6.27.25440
Expander Controller Code Version: 3203
CPLD Code Version: 55
PRM CPLD Code Version: 6
Hardware Version: 2.1
Host Interface Module Version: 0
Host Interface Module Model: 0
Backplane Type: 7 Host Interface Hardware (Chip) Version: 2
Disk Interface Hardware (Chip) Version: 3
SC Boot Memory Reference Code Version: 1.2.1.13
CTK Version: No CTK present

Success: Command completed successfully. (2020-09-15 16:07:28)

#

What would you recommend to me?

Re: MSA 1040 FW update

@FHDH 

We recommend you to upgrade to latest version GL225P002-02

 

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

************************************************************************


I work for HPE
Accept or Kudo
Shawn_K
HPE Pro

Re: MSA 1040 FW update

Hello,

As mentioned please upgrade to GL225P002-02 using the HPE SMart Component. Check and confirm your upgrade completed successfully.

Once the upgrade is complete be sure to clear all cache and history from your browser prior to attempting to log into SMU.

Goodluck!

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

Cheers,
Shawn


I work for HPE

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FHDH
Visitor

Re: MSA 1040 FW update

Thanks for your response, I will schedule the update and I will share with you the final status.

FHDH
Visitor

Re: MSA 1040 FW update

Yes, I will do that, Thank you very much!