MSA 2012i

[Plazmitron1999]

Hi!

Where can i download the firmware MSA2012i?

Thank you, friends...

[SUBHAJIT KHANBARMAN_1 · Accepted solution]

@Plazmitron1999 

Try this,

https://support.hpe.com/hpesc/public/swd/detail?swItemId=MTX-5dd61a91b6b24c7f8d35073871#tab1

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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[Plazmitron1999]

Thank you very much, SUBHAJIT KHANBARMAN_1!

But what should I do if I am a lucky owner an MSA2012i, and I do not have a service agreement?

[SUBHAJIT KHANBARMAN_1]

@Plazmitron1999 

Firmwares are HPE internal and they are not available free of cost to download as per HPE legal policy. It involves our developers hardwork to make this. However these systems are End Of Support life so you can check with your Country specific sales or pre-sales consultants if they can help you with minimum charge.

I have the file but I can't provide you as I am bound with HPE policy. Hope you can understand.

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

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[Plazmitron1999]

Yeah, of course.. I understand you..

How to find a specific sales or pre-sales consultants in my country?

Thank you!

[SUBHAJIT KHANBARMAN_1]

@Plazmitron1999 

You can visit our main website and come down to that page......you should get option like "Chat with Sales" or small chat icon "LIVE SALES CHAT"

https://www.hpe.com/us/en/home.html

Hope this helps!
Regards
Subhajit

I am an HPE employee

If you feel this was helpful please click the KUDOS! thumb below!

*********************************************************************

[Plazmitron1999]

Thank you so much!

[Plazmitron1999]

Good day!  Subhajit Khanbarman!

I have been unable to get the firmware for a week! I'm desperate...the support service in my country does not give me an answer...

I want to honestly buy from your company the firmware in order to use it... Can I do it without an agreement with intermediaries? 

Please help me...

I just want to buy it....

It really matters to me...

Catherine E.

[Shawn_K]

Hello,

There is this document that describes the process to get a support contract. https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-c05349541

Have you followed this process?

Do you have a support case? If you do, please do not post that here but privately send me a message and I will see if I can lend a hand.

I work for Hewlett Packard Enterprise. The comments in this post are my own and do not represent an official reply from HPE. No warranty or guarantees of any kind are expressed in my reply.

Cheers,
Shawn