MSA G2 2000FC Dual Controller Array gone bad

[rw_pc]

Hi,

We have a MSA G2 2000FC Dual Controller Array that suffered power outage yesterday and seems to have gone bad. SMU errors: The system is currently unavailable.

On the ssh interface, we get errors like the foll.:

# show fru
Error: Unable to communicate with Storage Controller. Please retry the command.

Error: Communications Error with Storage Controller (-2194) - Could not read SAS info, so skipping enclosure 0.
# clear cache
Error: The Storage Controller is not ready for the operation.

# rescan
Cannot obtain data lock. Will continue to wait
Success: Command completed successfully.
#

# show shutdown-status
Error: The controller is not responding. The operation was aborted.

# show controllers
Cannot obtain data lock. Will continue to wait
Cannot obtain data lock. Will continue to wait
Controllers
-----------
Controller ID: A
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

Controller ID: B
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

 info, so skipping enclosure 0.       ge Controller (-2194) - Could not read SASPress any key to continue (Q to quit)

 info, so skipping enclosure 0.       ge Controller (-2194) - Could not read SASPress any key to continue (Q to quit)
#

"restore defaults" too does not work.

One by one, we removed a controller and tried only with the other one but that too has not helped.

Can somebody suggest something?

Thanks.

[Johan Guldmyr]

Hi, 

things you could try:

swap places with the controllers

restart sc 

[Sudhakar Subramaniam]

hi,

Insert controller B in the slot A controller position and just boot with one controller and see if that works.

Once done then you can insert the second.

regards

Sudhakar

[rw_pc]

Thanks Johan and Sudhakar.

Swapped the controllers and tried with only 1 controller in the array at a time, but it didn't help. Status is still the same.

Pls refer the o/p below:

login as: manage
manage@172.16.xxx.xxx's password:
HP StorageWorks MSA2324fc
System Name:
System Location:
Version: W441R06

#
#
# show controllers
Cannot obtain data lock. Will continue to wait
Cannot obtain data lock. Will continue to wait
Controllers
-----------
Controller ID: A
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

Controller ID: B
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

Error: Communications Error with Storage Controller (-2194) - Could not read SAS info, so skipping enclosure 0.

Error: Communications Error with Storage Controller (-2194) - Could not read SAS info, so skipping enclosure 0.
# restart mc a
During the restart process you will briefly lose communication with the specified Management Controller(s).
Continue? y
Info: Restarting the local MC (A)...
Success: Command completed successfully.
# login as: manage
manage@172.16.xxx.xxx's password:
HP StorageWorks MSA2324fc
System Name:
System Location:
Version: W441R06

# show controllers
Cannot obtain data lock. Will continue to wait
Cannot obtain data lock. Will continue to wait
Controllers
-----------
Controller ID: A
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

Controller ID: B
Serial Number: N/A
Hardware Version:
CPLD Version:
MAC Address: 00:00:00:00:00:00
WWNN: 0000000000000000
IP Address: No_data
IP Subnet Mask: No_data
IP Gateway: No_data
Disks: 0
Vdisks: 0
Cache Memory Size (MB): 0
Host Ports: 0
Disk Channels: 0
Disk Bus Type: Unknown
Status: Running
Failed Over: No
Fail Over Reason: Not applicable

 info, so skipping enclosure 0.       ge Controller (-2194) - Could not read SASPress any key to continue (Q to quit)

 info, so skipping enclosure 0.       ge Controller (-2194) - Could not read SASPress any key to continue (Q to quit)
#

BTW, the manual says:

Make sure the enclosures and associated data host were

powered on in this order: first the drive enclosures, then

the controller enclosure, then the data host.

Another manual says:

To power on the system:

1.

Press the power switches at the back of each drive enclosure to the

On position. Wait several minutes to make sure that all drives have

had time to spin up so that they can be recognized by the array

controller.

2.

Press the power switches at the back of the array controller

enclosure to the On position.

How do we do so? There is only one switch on the rear side close to each Power Supply. We dont see any separate switch for the enclosure. Or is the above for a separate enclosure, if any?

One of the Power Supply has also failed - its LED is Solid Orange.

In all situations (i.e. when either controller is in the array or when both controllers are in the array) - the LED indicates Fault/Service Required. Believe this is because 1 PS has failed. But should not matter as far as there is 1 PS which is working fine - correct?

Thanks.

[MohankumarK]

HI ,

I am also facing the same issue please help me to resolve..

1. customer has not able to access storage from their host.
2. They have only one storage available at site and which is in production. They have only One disk enclosure with two controller.
3. Yes, I have try with single controller and also swapped the both the controller with each other.
4. One power supply also got failed so we need to replaced it.
5. I found amber LED on both the controller and no any LED indication on all the HDDs.
6. I am not able to login in SMU.
7. I am able to login through telnet but not able to run any command from CLI.

Please check and let me know for further troubleshooting on this issue..

Please help....